Internal Communications Executive

Smart Pension; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days of holiday per year

Annual training budget £500

Private healthcare including dental ey

EAP

Enhanced sick leave

Enhanced maternity/paternity

Death in service

Sabbatical after five years

Wellbeing perks in office

Arena Flowers discount

Job summary

Smart Pension is seeking an Internal Communications Executive to drive engaging internal communications across a global workforce. You will lead on multi-channel initiatives, craft compelling messages, and partner with senior leaders to shape strategy.

You will manage Town Halls, intranet, newsletters, and events, ensuring brand alignment and clear, consistent messaging across offices worldwide. This role suits a creative, data‑driven communicator in a tech‑forward pensions business.

Qualifications

• Experience in an Internal Communications role managing multiple channels (email, Slack, intranet, events).
• Excellent written English, strong attention to detail, proficient with collaboration tools.
• Ability to build relationships with teammates and stakeholders.
• Data-driven mindset with ability to use insights to improve engagement.
• Creative thinker who can connect colleagues to strategic initiatives.
• Understanding of global communication dynamics and time zones.

Responsibilities

• Produce internal communications including monthly colleague updates and manager updates.
• Maintain intranet, Slack, internal newsletters, and Town Hall channels.
• Structure and deliver global Town Halls.
• Advise senior stakeholders on internal communications best practices.
• Create and deliver campaigns aligning colleagues to key strategies and programmes.
• Inspire belief in Mission, Vision, Objectives and Values; connect initiatives across offices.
• Organise annual events and respond to internal crises as needed.

Skills

Strong communication

Written English

Attention to detail

G Suite proficiency

Data-driven mindset

Creative thinking

Global communication

Employer value propositions

Tech industry familiarity

Pensions/financial services knowledge

Tools

G Suite

Job description

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

Are you a natural storyteller with creative flair and experience creating engaging internal communications? We are seeking a dynamic Internal Communications Executive to join our team. In this role you will have the opportunity to make a positive impact by playing a pivotal part in enhancing internal communication strategies, driving engagement and facilitating a cohesive work environment. We’re looking for someone who will bring curiosity and a data-led mindset to uncover what works, and turn it into meaningful engagement. Reporting directly to the Head of External Affairs and partnering closely with the Chief People Officer and our Senior Leadership Team, you will lead on initiatives to deliver authentic and engaging internal communication to colleagues globally.

Responsibilities Include

• Producing all internal communications including our monthly colleague and separate monthly manager updates.
• Maintaining our internal channels including the intranet, Slack, internal newsletters, and Town Hall
• Structuring and delivering the global Town Halls.
• Working with senior stakeholders and providing them with best practice Internal Communications guidance.
• Creating and delivering internal campaigns that will align colleagues to our key strategies and programmes.
• Delivering internal communications that inspire belief in the Mission, Vision, Objectives and Values of Smart, finding innovative, engaging and compelling ways to connect company wide initiatives across all our offices.
• Handling the internal communication response to crisis situations. Organising and running all annual events - Summer/Christmas party and the Smart awards.

Who We Are Looking For

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• Experience of working in an Internal Comms role, managing multiple communications channels (email, Slack, intranet, events, etc).
• Strong communication skills, with exceptional written English, attention to detail, and proficiency in G Suite.
• Ability to build effective relationships with team members and stakeholders.
• Data-driven mindset, comfortable using insight and analytics to measure and improve engagement.
• Creative thinking, able to find fresh ways to engage and connect with colleagues.
• Understanding of global communication dynamics, including cultural sensitivity and time zone considerations.
• Demonstrated experience in developing and enhancing employer value propositions.
• A background in a technology business is advantageous.
• Familiarity with the financial services or pensions industry is a plus.

Who We Are

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world‑class technological solutions, working with – and learning from – like‑minded people.

You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Don’t just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor.

Benefits

• 25 days’ holiday per year, increasing with length of service.
• £500 annual training budget to spend on your professional development
• Extensive private healthcare, including dental, eyecare and EAP
• Enhanced sick leave (three months’ pay per year)
• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)
• Death in service insurance cover
• Fully‑paid five‑week sabbatical after five years of employment
• In office wellbeing, such as manicures, massages and barbers.
• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand‑tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.

At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected, and empowered to do their best work.

We believe that diverse perspectives help us lead the way in transforming retirement, savings, and financial wellbeing. We welcome differences in background, experience, thinking, and identity, and we recognise that innovation is strongest when it is built on inclusion and fairness. We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic.

If you require any reasonable adjustments during the recruitment process or in the workplace, we encourage you to let us know - we are committed to supporting you.

We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.

Our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.