Communications & Engagement Solutions Analyst

Willis Towers Watson; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave + WTW day

Private healthcare

Life insurance

Group income protection

Pension with matched contributions up

Hybrid working

Employee assistance programme

Volunteer day

Share scheme

Cycle-to-work

Dental and optical cover

Job summary

Willis Towers Watson is seeking a Communications and Engagement Analyst in London to drive employee-focused communications across rewards, benefits, wellbeing, and transformation programmes. You will translate complex ideas into clear content, collaborate with designers and agencies, and support project teams to deliver high-quality work.

The role emphasizes creativity, strong writing, and the ability to manage multiple priorities, with hybrid working and travel as needed.

Qualifications

• Strong written and oral communication skills with creativity and technical expertise.
• Proven ability to manage competing priorities and work with little supervision.
• Experience with agencies or in-house design teams and cross-functional collaboration.
• Knowledge of HR, benefits, pensions, rewards, and change management trends.

Responsibilities

• Design and deliver Communications & Engagement solutions that engage employees and pension scheme members.
• Draft communications across mixed media channels, translating complex concepts clearly and engagingly.
• Collaborate with designers, agencies and partners to shape the look and feel of communications.
• Support day-to-day project management, ensuring data/materials are accurate and deadlines met.
• Use insights to deliver measurable client results and build trusted advisor relationships.

Skills

Communication skills

Strong writing

Project management

Stakeholder management

Creativity

Team collaboration

Analytical thinking

Travel willingness

Agency experience

HR/Benefits knowledge

Education

Undergraduate/postgraduate degree in communications or related field

Tools

PowerPoint

Job description

Description

Join our Employee Experience line of business as a Communications and Engagement Analyst, delivering impactful communication strategies across rewards, benefits, wellbeing and transformation programmes. Bring your creativity and strong writing skills to engage employees and support project teams in delivering high-quality, innovative solution

As a Communications and Engagement Solutions Analyst within our Employee Experience team, you will be a key contributor to the development and execution of strategies and technology solutions that support Employee Experience changes and HR programmes (spanning rewards, pensions, benefits, organisation transformation, wellbeing, and culture).
You will draw on your imagination, creativity, and exceptional writing skills to help clients communicate effectively with employees about a range of subjects and across a range of media - and support your own project teams in delivering high-quality and innovative work

The Role

• Partner with senior colleagues to design and deliver Communication & Engagement solutions that engage employees and pension scheme members, drive action, and instill behaviour change.
• Work independently to draft communications, across mixed media channels, translating complex concepts into clear, compelling, innovative and engaging content.
• Work with in-house designers, agencies and other creative partners to develop the "look and feel" of communications.
• Support senior colleagues with the day-to-day project management of client and/or internal activities, acting as liaison with internal colleagues and external providers to ensure data and materials are transmitted accurately, deadlines are clear and met, meetings are scheduled, and communication is consistent, raising issues where appropriate with senior colleagues.
• Take Employee Experience insights gathered through your own and others’ work and use these to deliver measurable results for clients.
• Effectively present client deliverables at client meetings and help the project team build trusted advisor relationships.
• Contribute to the development of intellectual capital, including new tools, solutions, and approaches around Employee Experience.
• Identify opportunities to further develop technical knowledge and skills across a variety of industries and relevant subjects

Qualifications

What you’ll bring

• Previous experience in communication (internal and/or external) is highly desired.
• Agency or consulting experience (e.g. communications agencies or traditional HR consulting firms) is a bonus.
• Knowledge in areas such as HR, benefits, rewards, pensions, organisation change, careers and branding is a bonus.
• Knowledge of current communication and change management trends, marketing and technology trends, and an ability to apply that knowledge to client-focused solutions.
• Strong written and oral communication skills, demonstrating creativity and technical expertise.
• Proven ability to proactively manage competing priorities and carry out well-defined assignments, according to established guidelines, with little to no supervision.
• Experience working with in-house designers, agencies or other creative partners.
• Experience working in teams to deliver objectives.
• Proven ability to analyse, organise and interpret information; and draw conclusions in a logical, systematic way.
• Undergraduate/postgraduate degree or relevant experience demonstrating a proven interest in communications, engagement and change management.
• Availability to travel on an as-needed basis.
• This role is London based.
• This role requires attendance 2 days per week in the London or Reigate office

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please [e-mail]