Moment-Maker: Communications & Admin Concierge

Mitie; Newbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Signature is seeking a Communications & Admin Ambassador to join our site-based team in Newbury. You’ll be the friendly first point of contact, handling calls, guiding colleagues and visitors, and keeping information accurate across the campus.

You’ll combine excellent communication with organisational flair, maintain directories, support meeting-room bookings and help deliver engaging internal communications. A great fit if you enjoy teamwork and helping others.

Qualifications

• Strong communication and organisational skills.
• Confident telephone manner.
• Curious and eager to learn how the business works.
• Clear written and verbal communication.
• Excellent attention to detail.
• Organised and up-to-date information management.
• Take ownership and follow through.
• Ability to prioritise multiple tasks.
• Comfortable learning new technology and systems.
• Team player and collaborative.

Responsibilities

• Answer incoming calls with confidence, warmth and professionalism.
• Connect employees and customers with the right person or team quickly.
• Maintain accurate contact information, directories and escalation details.
• Take ownership of messages and ensure they reach the right destination.
• Provide administration across the Concierge and wider workplace operation.
• Maintain accurate trackers, records, shared files and operational data.
• Support the meeting-room management system and routine bookings.
• Create clear, engaging employee communications and Viva Engage posts.
• Support workplace campaigns, service notices and campus communications.
• Raise approved purchase orders and maintain purchasing records.
• Research suppliers, gather quotations and support procurement administration.
• Provide cover for the Travel Concierge when required.
• Support the wider Concierge team during busy periods or colleague absence.

Skills

Communication skills

Custom er service mindset

Professional telephone manner

Organised

Attention to detail

Microsoft 365

Tools

Microsoft 365

Job description

Signature is seeking a Communications & Admin Ambassador to join our site-based team in Newbury. You’ll be the friendly first point of contact, handling calls, guiding colleagues and visitors, and keeping information accurate across the campus.

You’ll combine excellent communication with organisational flair, maintain directories, support meeting-room bookings and help deliver engaging internal communications. A great fit if you enjoy teamwork and helping others.