Support Officer - CCoE, Regulated Care 1

birmingham.gov.uk; Birmingham; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Birmingham City Council is seeking a Support Officer to join the Commissioning Team within Adult Social Care and Health. You will support commissioning activities, analyse performance data and contribute to service planning to deliver better outcomes for Birmingham's citizens.

You will work with colleagues, service users and partners, ensuring reports are accurate, budgets are managed and improvements are pursued through ongoing monitoring and collaboration.

Qualifications

• Experience engaging with a wide range of stakeholders to develop, maintain and review services.
• Experience producing management information using appropriate tools.
• Ability to follow established procedures and guidance.
• Understanding of how service outputs contribute to positive outcomes for citizens.
• Commitment to ongoing professional development and continuous improvement.

Responsibilities

• Collect, analyse and interpret performance information and data.
• Help prepare reports, management information and performance updates.
• Support service reviews, needs assessments and value-for-money exercises.
• Build and maintain effective relationships with stakeholders, suppliers, service users and partner organisations.
• Contribute to the planning, development and improvement of commissioned services.
• Support projects, meetings and stakeholder engagement activities.
• Monitor service quality and performance against agreed outcomes and targets.
• Ensure information is handled confidentially and in line with data protection requirements.
• Support the effective use of budgets and resources.
• Promote equality, diversity and inclusion in service delivery.

Skills

Stakeholder engagement

Interpersonal communication

Numerical analysis

Data interpretation

Organisational skills

Tools

Microsoft Office

Business Objects

SQL

Reporting software

Job description

Support Officer – Commissioning

Permanent x 6

Working 36.5 hours

Grade B Salary £29,542 - £35,570

Consultation grade - subject to formal evaluation under the Pay Equity Review

Summary

Are you organised, analytical and passionate about improving services for people in Birmingham? Do you have excellent communication skills and the ability to work collaboratively with a range of stakeholders?

Birmingham City Council is looking for a motivated and committed Support Officer to join its Commissioning Team within the Adult Social Care and Health Directorate.

This is an opportunity to contribute to the development and delivery of high-quality, cost-effective services that put citizens at the heart of everything we do.

About the Role

As a Support Officer, you will provide essential support to commissioning activities, helping ensure that services meet the needs of Birmingham's citizens and deliver positive outcomes.

Working alongside colleagues, service users, providers and partner organisations, you will contribute to service planning, performance monitoring, information analysis and continuous improvement.

The specific focus of the role will depend on the commissioning business area you support.

Key Responsibilities

In this role, you will:

• Supporting the collection, analysis and interpretation of performance information and data.
• Helping prepare reports, management information and performance updates.
• Supporting service reviews, needs assessments and value-for-money exercises.
• Building and maintaining effective relationships with stakeholders, suppliers, service users and partner organisations.
• Contributing to the planning, development and improvement of commissioned services.
• Supporting projects, meetings and stakeholder engagement activities.
• Helping monitor service quality and performance against agreed outcomes and targets.
• Ensuring information is handled confidentially and in accordance with relevant data protection requirements.
• Supporting the effective use of budgets and resources.
• Promoting equality, diversity and inclusion in service delivery.

About You

We are looking for someone who can demonstrate:

• An understanding of collaborative working and the ability to follow established procedures.
• Experience engaging with a wide range of stakeholders to develop, maintain and review services.
• Experience building productive relationships with suppliers and customers to improve outcomes.
• Experience producing management information using appropriate tools.
• Strong interpersonal and communication skills, including listening, empathy, negotiation and stakeholder engagement.
• The ability to undertake numerical or contextual analysis.
• An understanding of how service outputs contribute to positive outcomes for citizens.
• The ability to use relevant data to support performance, safeguarding and commissioning responsibilities.
• A commitment to ongoing professional development and continuous improvement.

You should be able to organise your workload, work effectively with others and contribute positively to a team focused on delivering better outcomes for Birmingham's citizens.

Desirable Experience

Experience or skills in the following would be beneficial:

• Supporting service-user groups to participate in the quality assurance of commissioned services.
• Organising consultations, meetings and stakeholder engagement events.
• Using Microsoft Office and reporting or statistical software, such as Business Objects or similar systems.
• Working with SQL or other query languages.
• Analysing large or complex datasets.
• Understanding databases and reporting processes.
• Contributing to innovative approaches and continuous service improvement.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification