Commissioning Support Officer

Birmingham City Council; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Job summary

Birmingham City Council is seeking a motivated Support Officer to join its Commissioning Team within the Adult Social Care and Health Directorate. You will support commissioning activities, helping ensure services meet the needs of Birmingham's citizens and deliver positive outcomes.

Working with colleagues, service users, providers and partner organisations, you will contribute to service planning, performance monitoring and continuous improvement, with a focus on data, safeguarding and

Qualifications

• We are looking for someone with collaboration experience and the ability to follow established procedures.
• Experience engaging with a wide range of stakeholders to develop, review and improve services.
• Experience building productive relationships with suppliers and customers to improve outcomes.
• Experience producing management information using appropriate tools.
• Strong interpersonal and communication skills, including listening, empathy and negotiation.
• Ability to undertake numerical or contextual analysis for performance insights.
• Understanding how service outputs contribute to positive citizen outcomes.
• Ability to use data to support performance, safeguarding and commissioning duties.
• Commitment to ongoing professional development and continuous improvement.

Responsibilities

• Supporting collection, analysis and interpretation of performance information and data.
• Helping prepare reports, management information and performance updates.
• Supporting service reviews, needs assessments and value-for-money exercises.
• Building and maintaining relationships with stakeholders, suppliers, service users and partner organisations.
• Contributing to planning, development and improvement of commissioned services.
• Supporting projects, meetings and stakeholder engagement activities.
• Monitoring service quality and performance against agreed outcomes and targets.
• Ensuring information handling complies with data protection requirements.
• Supporting the effective use of budgets and resources.
• Promoting equality, diversity and inclusion in service delivery.

Skills

Collaborative working

Stakeholder engagement

Supplier/customer relationships

Management information

Interpersonal communication

Numerical/contextual analysis

Data for performance/safeguarding

Professional development

Continuous improvement

Tools

Microsoft Office

Business Objects

SQL

Job description

Birmingham City Council is seeking a motivated Support Officer to join its Commissioning Team within the Adult Social Care and Health Directorate. You will support commissioning activities, helping ensure services meet the needs of Birmingham's citizens and deliver positive outcomes.

Working with colleagues, service users, providers and partner organisations, you will contribute to service planning, performance monitoring and continuous improvement, with a focus on data, safeguarding and