Commis waiter afternoon tea

Grantley Hall; Risplith; On-site; GBP 12,000 - 18,000; Full time

Job summary

Grantley Hall in the United Kingdom is seeking a motivated Commis Waiter to join our afternoon tea team. You will help create memorable experiences for our guests by delivering impeccable service with high standards.

This role requires previous hospitality experience, excellent communication, and a willingness to learn. You will work afternoons and weekends, collaborate with a diverse team, and uphold our values of accountability, collaboration, and customer focus.

Qualifications

• Previous experience in fine dining or hospitality preferred.
• Experience with afternoon tea or high-tea settings is advantageous.
• Excellent communication and active listening skills.

Responsibilities

• Assist in setting up and presenting the afternoon tea service to high standards.
• Serve guests promptly and courteously, anticipating needs.
• Maintain a clean and organised service area in line with safety rules.
• Collaborate with senior staff and kitchen to coordinate orders.
• Handle guest inquiries and special requests with professionalism.
• Process payments accurately and manage transactions.
• Seek improvements through feedback and learning opportunities.
• Support a diverse team with clear communication and inclusivity.

Skills

Communication skills

Teamwork

Attention to detail

Afternoon & weekend flexibility

Customer service mindset

Job description

• Assist in setting up and presenting the afternoon tea service, ensuring every detail meets our high standards.
• Serve guests promptly and courteously, anticipating their needs and responding with honesty and professionalism.
• Maintain a clean and organised service area, adhering to health and safety regulations.
• Collaborate with senior wait staff and the kitchen to coordinate orders and replenish supplies efficiently.
• Handle guest enquiries and special requests with curiosity and a commitment to exceeding expectations.
• Process payments accurately and maintain accountability for all transactions.
• Continuously seek ways to improve service delivery, embracing feedback and learning opportunities.
• Support a diverse team by communicating clearly, listening to colleagues' ideas, and fostering an inclusive atmosphere. Grantley Hall in the United Kingdom is seeking a motivated Commis Waiter to join our afternoon tea team. In this role you will help create memorable experiences for our guests by delivering impeccable service with high standards, while embodying our values of accountability, boldness, collaboration, continuous improvement, curiosity, and a steadfast customer commitment. We celebrate diversity, honesty, and open communication, encouraging you to listen to ideas, find balance in a fast-paced environment, and always put the customer first., Previous experience in fine dining, hospitality, or a similar service role, preferably with afternoon tea or high-tea settings.
• Excellent communication skills and the ability to listen actively to guests and team members.
• Strong teamwork and collaboration abilities, with a willingness to take bold initiatives when appropriate.
• Attention to detail and a commitment to maintaining the highest standards of presentation and service.
• Flexibility to work afternoons and weekends, balancing multiple tasks efficiently.
• Basic knowledge of tea varieties and service etiquette, coupled with a curiosity to learn more.
• Demonstrated accountability and honesty in handling cash and guest interactions.
• Positive attitude towards continuous improvement and a genuine desire to put the customer first.
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