Afternoon Tea Supervisor: Elevate Guest Experience

Grantley Hall Group Limited; York and North Yorkshire; Presencial; GBP 3100 - 3700; Jornada completa

Descripción de la vacante

Grantley Hall is seeking an Afternoon Tea Supervisor to lead our renowned tea service. You will oversee the tea programme, coach a diverse team, manage inventory and ensure compliance with health and safety standards, all while delivering a customer-first experience that emphasizes curiosity, diversity and honesty.

The role requires strong supervisory experience in a high-end setting, extensive tea knowledge, excellent communication, and a proactive approach to continuous improvement.

Formación

• Proven supervisory experience in a high-end hospitality or catering environment.
• Strong knowledge of a wide range of teas, pastries and presentation techniques.
• Excellent communication skills and the ability to listen to ideas and opinions, fostering an inclusive and collaborative team culture.
• Demonstrated ability to manage inventory, budgets and health & safety compliance with accountability and honesty.

Responsabilidades

• Oversee the planning, preparation and presentation of the afternoon tea programme, ensuring the highest standards of quality and service.
• Lead, coach and schedule a diverse team, fostering collaboration and encouraging bold ideas while maintaining accountability for performance.
• Maintain meticulous inventory control of teas, pastries, and serviceware, optimising stock levels and reducing waste.
• Ensure compliance with health, safety and food hygiene regulations, demonstrating honesty and responsibility in all procedures.
• Actively listen to guest feedback and team suggestions, using curiosity and continuous improvement to refine the offering.
• Communicate clearly and frequently with staff and management, balancing operational demands with a focus on the guest experience.
• Handle guest enquiries and resolve issues promptly, always putting the customer first and upholding our commitment to exceptional service.

Conocimientos

Supervisory experience

Tea service knowledge

Communication skills

Inventory management

Flexibility afternoons/weekends

Descripción del empleo

Grantley Hall is seeking an Afternoon Tea Supervisor to lead our renowned tea service. You will oversee the tea programme, coach a diverse team, manage inventory and ensure compliance with health and safety standards, all while delivering a customer-first experience that emphasizes curiosity, diversity and honesty.

The role requires strong supervisory experience in a high-end setting, extensive tea knowledge, excellent communication, and a proactive approach to continuous improvement.