Luxury Afternoon Tea Lead – Guest Experience & Team Coach

Grantley Hall; Risplith; On-site; GBP 28,000 - 34,000; Full time

Job summary

Grantley Hall, a distinguished five-star estate in North Yorkshire, invites applications for an Afternoon Tea Assistant Manager. You will lead a team delivering iconic British Afternoon Tea with Michelin-level service, supervising staff, coordinating with culinary and beverage teams, and upholding immaculate standards.

We seek a seasoned hospitality professional with proven leadership, superb tea knowledge, and a passion for guest experience.

Qualifications

• Proven experience in a senior hospitality role, preferably luxury hotels or high-end tea rooms.
• Strong leadership abilities with a track record of developing and motivating teams.
• Excellent knowledge of traditional and contemporary tea service, including menu planning and presentation.
• Exceptional communication and interpersonal skills, with a keen eye for detail.
• Ability to work flexibly, including weekends and holidays, to meet premium service demands.

Responsibilities

• Oversee the daily operation of the Afternoon Tea service, ensuring impeccable presentation, timing and guest satisfaction.
• Lead, coach and schedule a team of tea attendants, fostering a collaborative environment reflecting our culture of continuous improvement.
• Maintain strict adherence to health, safety and hygiene standards, conducting regular checks and audits.
• Manage inventory of teas, pastries, crockery and related supplies, coordinating with the procurement team to minimise waste.
• Collaborate with the culinary and beverage departments to develop seasonal menus and bespoke offerings that align with the estate's luxury positioning.
• Handle guest enquiries and resolve any service issues promptly, always putting the customer first.
• Prepare detailed service reports, analyse guest feedback and implement enhancements to elevate the Afternoon Tea experience.
• Support the Head of Food & Beverage in training initiatives, ensuring all staff uphold the highest standards of service excellence.

Skills

Leadership

Customer service

Communication

Problem solving

Tea service knowledge

Job description

Grantley Hall, a distinguished five-star estate in North Yorkshire, invites applications for an Afternoon Tea Assistant Manager. You will lead a team delivering iconic British Afternoon Tea with Michelin-level service, supervising staff, coordinating with culinary and beverage teams, and upholding immaculate standards.

We seek a seasoned hospitality professional with proven leadership, superb tea knowledge, and a passion for guest experience.