Afternoon Tea Program Lead — Elevate Guest Experience

Grantley Hall; Risplith; On-site; GBP 26,000 - 34,000; Full time

Job summary

Grantley Hall is seeking a dedicated supervisor to oversee the afternoon tea programme, ensuring the highest standards of quality and service across every service touchpoint. You will lead, coach and schedule a diverse team, fostering collaboration while maintaining accountability for performance.

You will manage inventory of teas, pastries and serviceware, ensure health and hygiene compliance, and respond to guest feedback with curiosity and continuous improvement.

Qualifications

• Oversee planning and presentation of the afternoon tea programme.

Responsibilities

• Oversee planning, preparation and presentation of the afternoon tea programme, ensuring the highest standards of quality and service.
• Lead, coach and schedule a diverse team, fostering collaboration and accountability for performance.
• Maintain inventory control of teas, pastries and serviceware, optimising stock levels and reducing waste.
• Ensure compliance with health, safety and food hygiene regulations, demonstrating honesty and responsibility.
• Listen to guest feedback and team suggestions, using curiosity and continuous improvement to refine the offering.
• Communicate clearly with staff and management, balancing operational demands with the guest experience.
• Handle guest enquiries and resolve issues promptly, upholding exceptional service.
• Proven supervisory experience in a high-end hospitality or catering environment, preferably with tea service.
• Strong knowledge of teas, pastries and presentation techniques, maintaining high standards.
• Excellent communication skills and ability to listen to ideas and opinions, fostering an inclusive team culture.
• Demonstrated ability to manage inventory, budgets and health & safety compliance with accountability.
• Creative problem-solving mindset, boldness and curiosity in enhancing the guest experience.
• Flexibility to work afternoons and occasional weekends, balancing operations with personal commitments.
• Commitment to diversity and continuous improvement, developing the service and the team.

Job description

Grantley Hall is seeking a dedicated supervisor to oversee the afternoon tea programme, ensuring the highest standards of quality and service across every service touchpoint. You will lead, coach and schedule a diverse team, fostering collaboration while maintaining accountability for performance.

You will manage inventory of teas, pastries and serviceware, ensure health and hygiene compliance, and respond to guest feedback with curiosity and continuous improvement.