Commis waiter afternoon tea

Grantley Hall Group Limited; York and North Yorkshire; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Service charge

Competitive pay

Monthly service charge

Job summary

Grantley Hall Group Limited is seeking a motivated Commis Waiter to join the afternoon tea team in the United Kingdom. You will deliver impeccable service, uphold high standards, and embody values of accountability, boldness, collaboration, continuous improvement, curiosity, and customer commitment.

You will assist in setting up and presenting afternoon tea, serve guests with warmth, and work closely with senior staff and the kitchen.

Qualifications

• Experience in fine dining or hospitality, preferably with afternoon tea or high-tea settings.
• Excellent communication skills and active listening with guests and team members.
• Strong teamwork and collaboration abilities, with a willingness to take bold initiatives when appropriate.
• Attention to detail and commitment to high presentation and service standards.
• Flexibility to work afternoons and weekends, balancing multiple tasks efficiently.
• Basic knowledge of tea varieties and service etiquette, with a curiosity to learn more.
• Demonstrated accountability and honesty in handling cash and guest interactions.
• Positive attitude towards continuous improvement and putting the customer first.

Responsibilities

• Assist in setting up and presenting the afternoon tea service to meet high standards.
• Serve guests promptly and courteously, anticipating needs with honesty and professionalism.
• Maintain a clean, organised service area following health and safety regulations.
• Collaborate with senior staff and kitchen to coordinate orders and replenishment.
• Handle guest inquiries and special requests with curiosity and a commitment to exceed expectations.
• Process payments accurately and maintain accountability for all transactions.
• Seek ways to improve service delivery by embracing feedback and learning opportunities.
• Support a diverse team by communicating clearly and listening to colleagues.

Skills

Fine dining experience

Communication

Teamwork

Attention to detail

Afternoon tea knowledge

Flexible schedule

Cash handling

Customer-first mindset

Job description

Salary: Competitive rate of pay, plus monthly service charge, typically £3,400 annually

Grantley Hall in the United Kingdom is seeking a motivated Commis Waiter to join our afternoon tea team. In this role you will help create memorable experiences for our guests by delivering impeccable service with high standards, while embodying our values of accountability, boldness, collaboration, continuous improvement, curiosity, and a steadfast customer commitment. We celebrate diversity, honesty, and open communication, encouraging you to listen to ideas, find balance in a fast‑paced environment, and always put the customer first.

Responsibilities

• Assist in setting up and presenting the afternoon tea service, ensuring every detail meets our high standards.
• Serve guests promptly and courteously, anticipating their needs and responding with honesty and professionalism.
• Maintain a clean and organised service area, adhering to health and safety regulations.
• Collaborate with senior wait staff and the kitchen to coordinate orders and replenish supplies efficiently.
• Handle guest enquiries and special requests with curiosity and a commitment to exceeding expectations.
• Process payments accurately and maintain accountability for all transactions.
• Continuously seek ways to improve service delivery, embracing feedback and learning opportunities.
• Support a diverse team by communicating clearly, listening to colleagues’ ideas, and fostering an inclusive atmosphere.

Skills & Experience

• Previous experience in fine dining, hospitality, or a similar service role, preferably with afternoon tea or high‑tea settings.
• Excellent communication skills and the ability to listen actively to guests and team members.
• Strong teamwork and collaboration abilities, with a willingness to take bold initiatives when appropriate.
• Attention to detail and a commitment to maintaining the highest standards of presentation and service.
• Flexibility to work afternoons and weekends, balancing multiple tasks efficiently.
• Basic knowledge of tea varieties and service etiquette, coupled with a curiosity to learn more.
• Demonstrated accountability and honesty in handling cash and guest interactions.
• Positive attitude towards continuous improvement and a genuine desire to put the customer first.

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Salary
Competitive rate of pay, plus monthly service charge, typically £3,400 annually