Commercial Risk Claims Service Lead (Hybrid)

Aon; Glasgow; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Aon in Glasgow is seeking a Claims Service Manager for Commercial Risk. You will lead a team of claims professionals, deliver high-quality service, and work with clients and stakeholders to ensure excellent outcomes.

You will provide technical guidance across Property, Casualty, Motor and Financial Lines, while coaching staff and driving continuous improvement within a hybrid work model based in Glasgow.

Qualifications

• Experience leading UK Commercial Insurance claims teams.
• Strong understanding of insurance market dynamics.
• Proven ability to coach and develop staff.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• lead the delivery of a high-quality claims service for Commercial Risk clients
• build relationships with clients and stakeholders to resolve issues
• provide technical guidance across property, casualty, motor and financial lines
• coach, mentor and develop team members
• drive a collaborative, high-performing culture and process improvements
• ensure regulatory compliance and adherence to policies

Skills

People leadership

Commercial Insurance

UK claims

Stakeholder management

Communication skills

Job description

Aon in Glasgow is seeking a Claims Service Manager for Commercial Risk. You will lead a team of claims professionals, deliver high-quality service, and work with clients and stakeholders to ensure excellent outcomes.

You will provide technical guidance across Property, Casualty, Motor and Financial Lines, while coaching staff and driving continuous improvement within a hybrid work model based in Glasgow.