Global & Specialty Claims Leader (Hybrid, UK)

Aon; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Aon in the UK is seeking a Claims Management Executive to lead global and specialty claims, managing complex client relationships and guiding the claims lifecycle across multinational programmes.

Reporting to Global & Specialty Claims Director, you will chair review meetings, drive process improvements, and collaborate across Aon's network, with hybrid work from offices in London, Birmingham, Leeds or Glasgow.

Qualifications

• Experience handling commercial insurance claims across a range of classes.
• Experience chairing and facilitating claims review meetings.
• Knowledge of captive insurance arrangements and global insurance programmes.
• Shown claims relationship management experience, building effective relationships with both internal and external stakeholders.
• A proactive and entrepreneurial approach to problem solving.
• Experience providing management and technical support on large, complex losses.

Responsibilities

• Establishing claims processes across all lines of business and developing client-specific claims procedure guides.
• Providing management and technical support on large, complex and high-value losses across multiple classes of insurance.
• Arranging and chairing claims review meetings with clients, insurers, loss adjusters and solicitors.
• Coordinating the delivery of claims analysis reports, identifying trends and providing valuable claims insights to clients.
• Undertaking pre-renewal claims audits, reviewing reserves and assessing closure opportunities.
• Supporting the onboarding of new clients from a claims perspective and ensuring a seamless transition.
• Building strong relationships with clients and stakeholders, acting as a trusted claims adviser.
• Driving additional service revenue through claims-related projects, including TPA tenders, claims advocacy and claim preparation services.
• Participating in client‑specific Insurance Discovery Meetings and contributing specialist claims expertise.
• Collaborating with colleagues across Aon's Global Network and travelling as required to support client needs.
• Using Aon's proprietary Claims Co-Pilot technology to enhance the client experience and deliver innovative claims solutions.

Job description

Aon in the UK is seeking a Claims Management Executive to lead global and specialty claims, managing complex client relationships and guiding the claims lifecycle across multinational programmes.

Reporting to Global & Specialty Claims Director, you will chair review meetings, drive process improvements, and collaborate across Aon's network, with hybrid work from offices in London, Birmingham, Leeds or Glasgow.