Commercial Claims Strategy Lead

AON; Chelmsford, Redhill, Reading; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Aon is seeking a dynamic Claims Management Executive to guide clients through complex commercial claims with confidence. Hybrid role across Central and South Regions, ideally based in Chelmsford, Redhill or Reading.

You will establish claims handling procedures, build strong client relationships, and lead review meetings with carriers and loss adjusters, delivering high-quality, data-driven insight.

Qualifications

• Experience in commercial liability, property, and motor claims.
• Experience in client-facing roles and leading meetings.
• Strong customer service and communication across client levels.
• Knowledge of UK commercial insurance processes.
• Excellent diary management and organisational skills.
• CII certification or professional qualifications.

Responsibilities

• Agree and set up claims handling procedures to deliver high quality service.
• Develop and maintain strong relationships with key clients and stakeholders.
• Act as the primary point of contact for client inquiries about claims.
• Collaborate with adjusters to facilitate efficient processing.
• Deliver insightful claims data to identify trends and improvements.
• Chair claims review meetings with clients, carriers, suppliers.
• Identify areas for process enhancement to improve efficiency and satisfaction.
• Serve as clients' point of contact for negotiation with insurers and loss adjusters on disputes.
• Support clients through large loss process using Aon's capabilities.

Skills

Commercial claims

Client-facing

Relationship management

Communication skills

Presentations

Organisational skills

Claims data analysis

Job description

Aon is seeking a dynamic Claims Management Executive to guide clients through complex commercial claims with confidence. Hybrid role across Central and South Regions, ideally based in Chelmsford, Redhill or Reading.

You will establish claims handling procedures, build strong client relationships, and lead review meetings with carriers and loss adjusters, delivering high-quality, data-driven insight.