Claims Service Manager - Commercial Insurance

Aon; Glasgow; On-site; GBP 65,000 - 90,000; Full time

Job summary

Aon in Glasgow is seeking a Claims Service Manager for Commercial Risk. You will lead a team of claims professionals, deliver high-quality service, and work with clients and stakeholders to ensure excellent outcomes.

You will provide technical guidance across Property, Casualty, Motor and Financial Lines, while coaching staff and driving continuous improvement within a hybrid work model based in Glasgow.

Qualifications

• Experience leading UK Commercial Insurance claims teams.
• Strong understanding of insurance market dynamics.
• Proven ability to coach and develop staff.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• lead the delivery of a high-quality claims service for Commercial Risk clients
• build relationships with clients and stakeholders to resolve issues
• provide technical guidance across property, casualty, motor and financial lines
• coach, mentor and develop team members
• drive a collaborative, high-performing culture and process improvements
• ensure regulatory compliance and adherence to policies

Skills

People leadership

Commercial Insurance

UK claims

Stakeholder management

Communication skills

Job description

Claims Service Manager - Commercial Risk

Are you ready to join the British Claims Awards Broker of the Year?

Are you an experienced Commercial Risk claims professional with a passion for leading and developing high-performing teams?

If so, we'd love to hear from you!

This is a hybrid role based in our Glasgow office, offering the flexibility to work both virtually and from our Glasgow office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Claims Service Manager, you'll play a pivotal role in leading a team of claims professionals while providing technical expertise across Commercial Risk claims. Working closely with clients, colleagues and key stakeholders, you'll help ensure exceptional service delivery, strong regulatory compliance and positive business outcomes.

Responsibilities will include:

• Leading the delivery of a high-quality, innovative claims service for Commercial Risk clients, ensuring client expectations and service standards are consistently met.
• Building strong relationships with clients and stakeholders, proactively resolving issues and supporting the delivery of outstanding claims outcomes.
• Providing technical guidance and expertise across a broad range of commercial insurance classes, including property, casualty, motor and financial lines.
• Coaching, mentoring and developing team members to achieve both personal and business objectives.
• Promoting a positive, collaborative and high-performing team culture focused on continuous improvement.
• Driving operational efficiencies, supporting business change initiatives and identifying opportunities to improve processes and profitability.
• Ensuring adherence to regulatory requirements, audit standards and Aon policies, while championing risk management and ethical conduct.
• Contributing to claims strategy, business planning and leadership initiatives alongside the wider Claims leadership team.

How this opportunity is different

This is an exciting opportunity to join a highly respected and collaborative Commercial Risk Claims team within Aon. You'll have the opportunity to shape the development of your team, influence claims strategy and work alongside experienced Claims leaders and technical specialists.

At Aon, you'll be supported by colleagues who are passionate about delivering exceptional client service and helping each other succeed. You'll have the autonomy to make an impact, drive improvement and contribute to the ongoing success and growth of the business, while developing your own leadership career within a global organisation.

Skills and experience that will lead to success

• Extensive experience handling UK Commercial Insurance claims, supported by a strong understanding of insurance market dynamics.
• Proven people leadership experience with a track record of motivating, developing and managing successful teams.
• Strong technical knowledge across key commercial insurance classes, including Property, Casualty, Motor and Financial Lines.
• Excellent communication, influencing and stakeholder management skills, with the ability to build trusted relationships at all levels.
• A flexible, organised and solutions-focused approach, with the ability to thrive in a fast-paced environment while maintaining high standards of service delivery.
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