Commercial Renewals & Quotation Team Lead

JLL; Birmingham; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Contributory pension

Life Assurance

Health care scheme

36.5 hours per week

Job summary

JLL in Birmingham is seeking a senior leader to manage a specialist team responsible for commercial contract renewals, remedial quotations, and sales administration. The role focuses on timely renewals, accurate pricing, and revenue growth through proactive client engagement.

You will oversee end-to-end renewal processes, pricing reviews, and the creation of standardized quoting workflows, ensuring CRM data accuracy and strong client relationships to drive retention and expansion.

Qualifications

• Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within Sprinkler industry.
• Experience in supervisory/management position driving performance improvements.
• Strong understanding of commercial contracts, pricing structures, and estimating principles.
• Proficiency in CRM systems, contract management software, and Microsoft Office Suite (Excel) (essential)
• Demonstrated ability to balance client needs with profitability objectives. Experience with negotiation.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration.
• Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence.
• Manage workload allocation to ensure deadlines across multiple contracts and projects.
• Oversee end-to-end renewal process for commercial service contracts and proactive client engagement.
• Review contract terms, pricing adjustments, and scope changes.
• Coordinate with finance and operations to finalise renewal documentation and report on pipeline status.
• Direct preparation and submission of quotations for remedial work and ensure pricing methodologies are aligned with contract terms.
• Oversee processing of sales orders, maintain CRM systems, and track sales metrics and forecasts.
• Maintain accurate customer records and ensure data integrity across platforms.
• Monitor pricing strategies to maintain profitability and identify improvement opportunities.
• Collaborate on budget forecasting related to renewal revenue and remedial work projections.
• Serve as escalation point for complex renewal negotiations and build relationships with key clients.
• Develop and refine standard operating procedures for renewals and quoting workflows.
• Generate management reports on team performance and renewal trends.
• Ensure all renewals comply with contractual obligations and regulatory requirements.

Skills

Team leadership

Contract management

Negotiation

Communication

Strategic planning

Tools

CRM software

Microsoft Excel

Pricing software

Quotation tools

Job description

JLL in Birmingham is seeking a senior leader to manage a specialist team responsible for commercial contract renewals, remedial quotations, and sales administration. The role focuses on timely renewals, accurate pricing, and revenue growth through proactive client engagement.

You will oversee end-to-end renewal processes, pricing reviews, and the creation of standardized quoting workflows, ensuring CRM data accuracy and strong client relationships to drive retention and expansion.