Property Management Associate — Client Relations & Growth

JLL; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

JLL in Birmingham is seeking an Associate - Property Management to deliver top-tier property management for a prestigious portfolio and to nurture strong client relationships for a leading account.

You will manage lease and legal processes, service charges, ESG initiatives and supervise third-party performance, reporting to the Asset Manager.

MRICS preferred with 5+ years in property management, and a collaborative, client-focused approach is essential.

Qualifications

• Prefer MRICS qualification with 5+ years in property management.
• Strong client relationship and negotiation skills are essential.
• Excellent communication, leadership and financial planning abilities.

Responsibilities

• Act as the main client contact Asset Manager for your assets and lead the relationship professionally.
• Review occupier applications for consent to alter demised space and related leases.
• Ensure tenant compliance with lease covenants and manage breaches to resolution.
• Respond to technical lease or licence queries.
• Collaborate with Accounts to manage cashflow, charges, and credit control.
• Prepare and reconcile service charges in line with RICS guidelines and KPIs.
• Support ESG initiatives and align client ESG strategy with JLL standards.
• Manage relationships with third-party suppliers and monitor performance.
• Undertake portfolio inspections and record issues for action.
• Assist with transitions, due diligence, acquisitions, and disposals.
• Produce client reporting content and attend meetings.
• Lead or mentor PAM team members and drive process improvements.

Skills

MRICS qualification

Property management

Client relationship management

Leadership

Financial budgeting

Negotiation

IT proficiency in property management

Education

MRICS qualification

Tools

Yardi

MRI

Job description

JLL in Birmingham is seeking an Associate - Property Management to deliver top-tier property management for a prestigious portfolio and to nurture strong client relationships for a leading account.

You will manage lease and legal processes, service charges, ESG initiatives and supervise third-party performance, reporting to the Asset Manager.

MRICS preferred with 5+ years in property management, and a collaborative, client-focused approach is essential.