Commercial Property Claims Handler

Intact Insurance; Manchester; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension contributions (up to 11%)

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Career development and mentoring

Inclusive culture + networks

Share investment options

Job summary

Intact Insurance, the new name for RSA in the UK, Ireland, and across Europe, is transforming how insurance is delivered. We are seeking a Commercial Property Claims Handler to manage a varied caseload, support customers and brokers, and develop technical claims expertise within a collaborative team.

You will work within a well‑established business offering training and progression opportunities. Join us to contribute to a culture that values accuracy, service, and continuous improvement, with

Qualifications

• Previous experience handling commercial property claims, with a good understanding of policy wording, coverage, and claims processes.
• Strong communication with brokers, policyholders and loss adjusters to manage claims professionally.
• Ability to assess liability, review documentation and agree settlements accurately.

Responsibilities

• Investigate and manage commercial property claims from first notification through to settlement, progressing claims promptly and in line with service standards.
• Support customers and brokers throughout the claims journey, ensuring consistent communication and adherence to processes.
• Apply technical claims knowledge to assess liability, resolve queries, and agree settlements fairly.
• Share knowledge and best practice with colleagues to improve team capability.

Skills

Commercial property claims

Communication with brokers

Attention to detail

Judgement in liability assessment

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

As a Commercial Property Claims Handler at Intact, you will be responsible for managing commercial property claims and supporting customers and brokers through the claims process. The role offers the opportunity to work on a varied caseload, build technical claims experience, and develop your career within a supportive and well-established insurance business. You will be part of a collaborative team with access to training, clear processes, and opportunities to progress.

You'll make an impact by:

• Investigate and manage commercial property claims from first notification through to settlement, progressing claims promptly and in line with agreed service standards and business objectives.
• Support customers and brokers throughout the claims journey, ensuring consistent communication and adherence to agreed claims processes and service propositions.
• Apply technical claims knowledge to assess liability, resolve queries, and agree settlements accurately and fairly.
• Share knowledge and best practice with colleagues, supporting team capability and continuous improvement.

Your skills and experience:

• Previous experience handling commercial property claims, with a good understanding of policy wording, coverage, and claims processes.
• Ability to manage a varied claims caseload, progressing claims efficiently while meeting service standards and deadlines.
• Good communication skills, with experience dealing with brokers, policyholders, loss adjusters, and internal teams.
• Good attention to detail and sound judgement when assessing liability, reviewing documentation, and agreeing settlements.

Why you'll love it here

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

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Our DEI commitment

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.