Commercial Operations Director - Analytics

ADP; Borough of Spelthorne; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading global provider of payroll services is seeking a Commercial Operations Director to oversee and manage strategies supporting ESI Sales performances. The ideal candidate will have experience in data analytics, project management, and leadership within a matrix organization. Responsibilities include developing data models, reporting systems, and collaborating with Sales Leaders to optimize performance metrics. A Bachelor's degree and proficiency in data systems and analytics tools like Tableau are required.

Qualifications

• Experience in data analytics and project management.
• Strong leadership experience in a matrix organization.
• Proficient in business English; second language is an advantage.

Responsibilities

• Develop and manage strategies for ESI Sales.
• Build and maintain data reporting systems and dashboards.
• Partner with Sales Leaders to evaluate performance using internal tools.

Skills

Data Analytics

Leadership

Collaboration

Problem-solving

CRM knowledge

Tableau reporting

Business English

Education

Bachelor's degree

Tools

Tableau

MS Office (PowerPoint, Excel)

CRM systems (e.g., Siebel, SFDC)

Job description

The ESI (Employer Services International) Commercial Operations Director is responsible for developing, executing and managing projects, programs and initiatives that support our the ESI Sales Organisation. The role will be responsible for developing and managing the strategy to provide key business analytics and insights to support our sales performance management and operational goals.

• Working with the WW data insights team build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Partner with Sales Leaders on visibility of evaluating performance/KPI's via internal analytic tools, presenting written recommendations and insights to key stakeholders.
• Examine, interpret and report results of analytical initiatives to various stakeholders as required.
• Oversee the data/report requests process: tracking requests submitted, prioritisation, approval, etc.
• Communicate results and business impacts of insight initiatives to key stakeholders.
• Lead cross-functional projects using various data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimisation opportunities.
• Act as the policy point of escalation for all BU's.
• Developing, executing and managing projects, programs and initiatives that support ESI Sales.
• Perform special projects/ ad-hoc operational requests as assigned.
• Business Excellence, BPI or Lean track record of delivery.
• Leadership experience of teams in a matrix organization.
• Data Analytics (Six Sigma, Predictive Analysis, Market Analytics).
• Project management qualifications preferred.
• Team player with excellent collaboration and problem-solving skills.
• Strong working knowledge CRM or Data System (eg Siebel / SFDC) including, data management skills.
• Proficient in business English and a secondary language, both oral and written an advantage.
• Strong working knowledge of creating and updating Tableau reports.
• Excellent computer skills are essential (including MSN Office: PowerPoint, Excel).
• Education: Bachelors degree required.