Commercial Operations Associate

Kooth Digital Health; London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a Commercial Operations Associate to enhance their tender management processes. This role involves coordinating proposals, managing tender portals, and engaging with market opportunities to support the company's growth in the digital mental health sector. The ideal candidate will possess strong bid writing skills and experience in public sector procurement. Join a dynamic team that values your contributions and offers a supportive work environment with opportunities for professional development and a focus on well-being. If you're passionate about making a difference in mental health support, this is the perfect opportunity for you.

Benefits

Competitive Salary

28 Days Annual Leave

Professional Development

Pension Contributions

AXA Health Plan

Employee Assistance Programme

Life Assurance

Flexible Working

Cycle to Work Scheme

Qualifications

• Skilled in bid writing and managing tender submissions in the public sector.
• Proficient in project management and stakeholder engagement.

Responsibilities

• Drive tender capture and forecasting to support business growth.
• Lead the development of compliant proposals and coordinate cross-functional teams.

Skills

Bid Writing

Contract Management

Public Sector Procurement

Project Management

Stakeholder Engagement

Microsoft Office

Salesforce

Tableau

Education

Degree

Bid and Proposal Apprenticeship / APMP Foundation

Tools

Contracts Advance

LinkedIn Sales Navigator

Cirrus Insight

Job description

Job Title: Commercial Operations Associate

Reports to: Head of Commercial Operations

Based: London (3 days a week)

Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK's largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.

Role Objective

To drive the effective capture, coordination, and delivery of tender opportunities, ensuring high-quality, timely submissions and accurate pipeline forecasting to support commercial decision-making and business growth.

Key Components

1. Tender Capture Process & Forecasting - 10%
2. Tender Response Coordination - 40%
3. Tender Opportunity Review - 10%
4. Market Engagement & RFIs - 30%
5. Management of Tender Portals, Sales Tools & Framework Agreements - 10%

Main Responsibilities

Tender Capture Process & Forecasting

• Utilise the tender capture and evaluation framework to complete capture management documentation, supporting bid/no-bid decisions in collaboration with commercial leadership.
• Own and maintain the tender dashboard, ensuring accurate tracking and forecasting of opportunities.
• Liaise closely with regional teams to maintain opportunity data integrity, coordinating monthly updates and leading regular tender review calls.

Tender Response Coordination

• Lead the development and delivery of compliant, professionally produced proposals within defined customer timeframes.
• Coordinate proposal inputs across cross-functional teams, including sales, marketing, product, finance, commercial, legal, and delivery functions.
• Work closely with regional directors post-publication to assess tenders, determine service model suitability, and ensure alignment with business needs.
• Own and manage TenderGPT, working with the data science team to ensure quarterly updates and integration of best practice responses.

Tender Opportunity Review

• Oversee the effective and timely review of new tender opportunities (e.g., via Contracts Advance, Find-a-Tender), escalating significant opportunities as required.
• Serve as the system owner for Contracts Advance, ensuring effective team use, training, and process adherence.
• Monitor tender email inbox and ensure effective communication of updates, clarification questions and procurement related communications.

Market Engagement & RFIs

• Support Relationship Managers in responding to market engagement events and Requests for Information (RFIs), gathering insights on commissioner priorities.
• Complete and submit engagement returns and RFI documentation as required.

Management of Tender Portals, Sales Tools & Framework Agreements

• Own and manage access and usage of sales tools such as Contracts Advance, LinkedIn Sales Navigator, Cirrus Insight, and other relevant platforms.
• Maintain oversight of all tender portals, including account management, documentation download, and bid submission processes.
• Manage framework agreements and Dynamic Purchasing Systems (DPS), with a focus on reporting and compliance, particularly for frameworks such as G-Cloud and NHS SBS.

Requirements

Technical Skills

• Skilled in condensing complex information and bid writing, particularly within NHS/public sector (Level 3).
• Experienced in contract/tender portal management (e.g., Contracts Advance), tender submissions, and public sector procurement (Level 3).
• Proficient in project management and stakeholder engagement (internal & external) (Level 3).
• Knowledgeable in business development, sales processes, and commissioning landscapes for mental and digital health (Level 1-2).
• Competent in Microsoft Office, G Suite, Salesforce, Tableau (Level 3).

Power Skills

• Strong organisational skills, attention to detail, communication, and adaptability (Level 3).
• Effective in planning and delivering compliant proposals in complex settings (Level 2).
• Solid time management and relationship-building abilities (Level 2).

Education / Qualifications

• Degree (Essential).
• Bid and Proposal Apprenticeship / APMP Foundation or higher (Desirable).

Benefits

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

• Competitive Salary: Depending on experience, up to £35,000.
• Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays.
• Professional Development: Benefit from our yearly professional training programmes.
• Financial Security: Secure your financial future with our pension contributions and annual company share option awards.
• Health and Well-being: Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP).
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance.
• Flexible Working: Embrace the flexibility of remote working.
• Lifestyle Benefits: Participate in the Cycle to Work Scheme.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team.

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual.

Request for Reasonable Adjustments: We are dedicated to providing reasonable adjustments to applicants and employees with disabilities.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Management
• Industries: IT Services and IT Consulting