Commercial Director

MRJ Recruitment Limited; Greater London; On-site; GBP 150,000 - 210,000; Full time

Job summary

I'm working with a leading UK digital consumer business to fill a confidential Senior Commercial Leader role. The position requires owning a strategically important part of the business with the mindset and accountability of a business owner.

You'll set the strategy, understand the customer, own commercial performance and bring together Product, Engineering, Data, CRM, Marketing, Commercial and Operations to deliver measurable growth.

Qualifications

• You've owned a meaningful commercial outcome - revenue, profit, retention, frequency, LTV, GMV etc.
• You can confidently talk P&L, investment cases and commercial trade-offs
• You've worked across Product, Technology, Data and Commercial functions
• You've led complex initiatives without relying on organisational hierarchy
• You use customer insight, experimentation and data to drive decisions
• You've built or transformed a customer-facing digital proposition
• You're comfortable operating at both strategic and executional level
• Experience in high-volume B2C digital products, ecommerce or marketplaces would be a strong advantage, but it's not essential.

Responsibilities

• Strategy and commercial trajectory for your area
• Revenue, profit and long-term customer value
• Customer experience and performance
• Growth across retention, frequency, attachment and LTV
• Investment and commercial trade-offs
• Experimentation and customer-led growth
• A cross-functional team operating around a shared mission
• Create clarity, build conviction and mobilise people across the organisation

Job description

I'm working on a confidential senior opportunity with one of the UK's best-known digital consumer businesses.

They're looking for a Commercial Leader to take ownership of a strategically important part of the business and operate with the mindset and accountability of a business owner.

You'll be responsible for setting the strategy, understanding the customer, owning the commercial performance and bringing together Product, Engineering, Data, CRM, Marketing, Commercial and Operations to deliver measurable growth.

What you'll own

• Strategy and commercial trajectory for your area
• Revenue, profit and long-term customer value
• Customer experience and performance
• Growth across retention, frequency, attachment and LTV
• Investment and commercial trade-offs
• Experimentation and customer-led growth
• A cross-functional team operating around a shared mission

You won't necessarily have everyone reporting into you.

Your ability to create clarity, build conviction and mobilise people across the organisation will be just as important as formal line management.

You could come from:

GM / Business Unit Leadership / Commercial / Product / Strategy & Transformation / Ecommerce / Marketplace / Founder

The common denominator is commercial ownership.

I'm looking for people who can demonstrate:

• You've owned a meaningful commercial outcome - revenue, profit, retention, frequency, LTV, GMV etc.
• You can confidently talk P&L, investment cases and commercial trade-offs
• You've worked across Product, Technology, Data and Commercial functions
• You've led complex initiatives without relying on organisational hierarchy
• You use customer insight, experimentation and data to drive decisions
• You've built or transformed a customer-facing digital proposition
• You're comfortable operating at both strategic and executional level

Experience in high-volume B2C digital products, ecommerce or marketplaces would be a strong advantage, but it's not essential.

I'm more interested in what you've owned and the commercial impact you've created than whether you've worked in a particular industry.

The business is around £350m revenue, and you'll be taking ownership of an area that

represents a genuinely significant part of the overall business.

London preferred | Manchester considered with 1 day per week in the office

If you're currently operating at Director / VP / GM level and want genuine ownership of a major customer and commercial opportunity, I'd be keen to have a confidential conversation.