Commercial Customer Service Apprentice (Level 3)

Confidential; Sittingbourne; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Life Insurance with GP24

Employee Assistance Programme

Company Events

Job summary

Countrystyle Recycling Ltd is seeking a motivated, customer-focused individual to join our Commercial team as a Customer Service Apprentice. You will work toward a Level 3 Customer Service Specialist qualification, gaining hands-on experience in handling enquiries and resolving queries.

This role offers a path into account management within the recycling and waste management sector, with on-the-job coaching and exposure to CRM systems and performance reporting.

Qualifications

• Strong verbal and written communication skills.
• Good listening and questioning skills to understand customer needs.
• Ability to remain calm and professional when handling complaints or complex queries.
• Strong organisational and time management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Some previous customer-facing experience is desirable.
• GCSEs in English and Maths at grade 4/C or above, or willingness to undertake Functional Skills.
• Eligible to undertake an apprenticeship aged 16 or over.

Responsibilities

• Serve as a first point of contact for commercial customers via telephone, email and other channels.
• Act as a referral or escalation point for complex or technical queries.
• Build and maintain relationships with commercial customers and manage expectations.
• Gather and analyse customer feedback to support service improvements.
• Log and track customer interactions using the CRM system.
• Apply knowledge of relevant legislation and company policy to service delivery.
• Collaborate with Operations, Finance and Transport to resolve issues end to end.
• Prepare customer reports, service reviews and account management activities.
• Undertake learning activities required as part of the Level 3 apprenticeship.
• Contribute to a positive team environment and share best practice.

Skills

Communication

Listening

Customer-facing

Organisational skills

Microsoft Office

Teamwork

GCSE English/Maths

Aged 16+

Education

GCSE English & Maths

Tools

CRM

Job description

Countrystyle Recycling Ltd is seeking a motivated, customer-focused individual to join our Commercial team as a Customer Service Apprentice. You will work toward a Level 3 Customer Service Specialist qualification, gaining hands-on experience in handling enquiries and resolving queries.

This role offers a path into account management within the recycling and waste management sector, with on-the-job coaching and exposure to CRM systems and performance reporting.