Customer Service Specialist – Level 3 Apprenticeship

M J Church; Chippenham; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading civil engineering contractor in Chippenham is offering an apprenticeship aimed at developing skilled customer-focused professionals. The role involves delivering excellent customer service, handling enquiries and complaints, and building strong client relationships. Candidates will gain valuable experience managing expectations and improving customer experience across various channels. This is an exciting opportunity for individuals seeking growth in a dynamic environment.

Qualifications

• Apprenticeship develops customer-focused professionals who will maintain strong client and stakeholder relationships.
• Learn to deliver high-quality customer service across multiple channels.
• Learn to handle enquiries, complaints and complex customer issues.
• Build relationships and manage expectations.
• Use systems and data to improve customer experience.
• Represent the organisation professionally and positively.

Responsibilities

• Deliver high-quality customer service across multiple channels.
• Handle enquiries, complaints, and complex customer issues.
• Build strong relationships and manage expectations.
• Use systems and data to improve customer experience.
• Represent the organisation professionally and positively.

Skills

Customer service

Communication

Stakeholder management

Multi-channel support

Job description

MJ Church is a leading Civil Engineering and Earthworks contractor operating across England. We deliver projects valued between £100,000 and £60 million for public and private sector clients across diverse industries. Alongside our core construction services, we have a growing waste management business expanding across the Southwest and Wales.

Joining MJ Church offers an exciting and challenging opportunity for driven individuals seeking professional and personal growth in a dynamic, results-focused environment.

The Role

This apprenticeship develops skilled customer-focused professionals who play a vital role in maintaining strong client and stakeholder relationships.

You will learn how to:

• Deliver high-quality customer service across multiple channels
• Handle enquiries, complaints, and complex customer issues
• Build strong relationships and manage expectations
• Use systems and data to improve customer experience
• Represent the organisation professionally and positively