Commercial Claims Handler

Brown & Brown, Inc.; Martlesham; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Joint pension scheme

Career progression

Competitive salary

Job summary

Brown & Brown, Inc. in Ipswich/Martlesham is seeking an experienced commercial insurance claims handler to join our lively teams.

You will manage a caseload from notification through settlement, liaising with clients and insurers, and ensuring accurate records and timely updates to Directors/Account Executives/Handlers. With at least five years in a claims environment and broker experience preferred, you will handle cross-claim work including motor, property, transit and liability, while

Qualifications

• Minimum 5 years working in a claims environment.
• Broker experience preferred but insurer experience considered.
• Cross-claims handling experience including motor, property, transit and liability.
• Excellent understanding of insurance claims, products and wordings.

Responsibilities

• Handle claims allocated, including creation of records and claim files; chase clients and insurers for documents; pursue claims to satisfactory conclusion.
• Appoint Loss Adjusters/Engineers where appropriate and negotiate settlements with insurers.
• Issue settlement cheques for applicable claims and maintain accurate records.
• Produce statistics and information for Directors/Account Executives/Handlers on claims for clients.
• Attend client meetings and ensure compliance with FCA requirements and Company procedures.

Skills

Claims handling

Negotiation

Client management

Insurer liaison

Attention to detail

Tools

MS Office

Claims management systems

Job description

We are currently looking for an experienced commercial insurance claims handler to join the lively and welcoming teams in Ipswich and Martlesham (nr.Ipswich). You will work in both offices, albeit predominantly based in Martlesham. Our offices consists of a wealth of experience enabling the provision of independent advice and specialist expertise in various trade sectors whether it be construction, manufacturing, transport, process or the food industries. The objective being to provide unbiased and informed choice, fantastic customer service and market buying power that delivers the right insurance protection. In this role you will proactively manage a caseload of claims from notification through to settlement. The role includes but is not limited to checking that cover applies, creating the necessary file/record and if applicable, keeping the Director/Account Executive/Handler up to date with the present position on various insurance claims. This is a good long term opportunity that will suit a person looking to further their career in insurance at an international broker. The day to day:

• Handle claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
• Produce statistics and information as required by Directors/Account Executives/Handlers on claims for clients.
• Establish links with clients, Insurers, loss adjusters, engineers and other relevant parties.
• Attend client meetings where appropriate.
• Be conversant with and adhere to the Company's Complaints Procedures.
• Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated.
• Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations.
  Minimum 5 years working in a claims environment.
• Broker experience preferred but insurer experience considered.
• Cross claims handling experience including motor, property, transit and liability.
• Excellent understanding of insurance claims, products and wordings.
• Good IT skills and ability with systems and procedures/processes.
  Competitive/Negotiable salary package & additional benefits
• Joint pension contribution scheme
• Career progression