Commercial Claims Handler

CKB Recruitment; Poole, Bournemouth, Southampton; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Job summary

CKB Recruitment is helping an independent insurance business on the South Coast recruit a capable Commercial Claims Handler. You will own a portfolio of claims across Employers' Liability, Public Liability and Property, with oversight of fleet claims and strong client communication.

Based on Poole/Bournemouth/Southampton, the role offers hybrid working two days in the office and the opportunity to influence claims processes as the business grows.

Qualifications

• Solid experience handling commercial insurance claims with autonomy.
• Experience across Employers' Liability, Public Liability, Commercial Property and Fleet claims.

Responsibilities

• Handle a range of commercial insurance claims from notification to settlement.
• Act as primary contact for clients and coordinate with insurers and loss adjusters.
• Provide regular updates and guidance to clients throughout the claims process.
• Oversee fleet claims reporting and contribute to reporting and records.
• Identify process improvements to strengthen claims procedures as the business grows.
• Collaborate with colleagues across the broking team.

Skills

Commercial insurance claims

Employers' Liability

Public Liability

Property

Fleet claims

Client communication

Autonomy

Cross-functional collaboration

Job description

Commercial Claims Handler

£35-40k

Poole / Bournemouth / Southampton Hybrid Working Commercial Insurance

Are you an experienced Commercial Claims Handler who enjoys taking ownership of claims, working closely with clients and insurers, and improving the way things are done?

CKB Recruitment is working with a growing independent insurance business that is looking to appoint an experienced Commercial Claims Handler to strengthen its claims capability across the South Coast.

This is a hands-on role with plenty of variety. You'll manage a portfolio of commercial claims across Employers' Liability, Public Liability and Property, while also providing oversight around elements of the business's fleet claims reporting.

Just as importantly, you'll have the opportunity to help shape how the claims function operates as the business continues to grow.

The role

You'll take responsibility for managing both existing and new commercial claims from notification through to settlement, acting as a key point of contact for clients and working closely with insurers, loss adjusters and other third parties.

Your responsibilities will include:

• Handling a range of Employers' Liability, Public Liability and Property claims
• Managing claims from first notification through to resolution
• Providing regular updates and guidance to clients throughout the claims process
• Liaising with insurers, loss adjusters, solicitors and other relevant parties
• Reviewing claim progress and helping drive matters towards a satisfactory conclusion
• Assisting with the oversight and reporting of fleet claims
• Maintaining accurate claims records and producing relevant reporting
• Identifying areas where claims processes can be improved
• Helping the business introduce more structured and robust claims procedures as it grows
• Working closely with colleagues across the wider broking team

What are they looking for?

This opportunity would suit someone who already has solid experience handling commercial insurance claims and is comfortable managing cases with a good degree of autonomy.

Ideally, you'll have experience across areas such as:

• Employers' Liability
• Public Liability
• Commercial Property
• Commercial Motor or Fleet claims

You'll need to be confident communicating with clients, insurers and external parties, with the technical knowledge to understand how claims should progress and the organisation to keep multiple cases moving at the same time.

Just as important will be your ability to look at how things are currently being done and suggest ways to make the claims process more effective.

Future progression

Initially, this is very much a hands-on claims position.

However, the business is growing and expects its claims requirements to expand over time. As that happens, there could be an opportunity for the successful person to help build and potentially lead a wider claims team in the future.

There is no expectation that you step straight into management. The immediate priority is finding someone who can take ownership of the current claims workload and help develop a stronger claims framework for the business.

Location and working pattern

The business is particularly interested in candidates based around:

Poole Bournemouth Southampton

The role will be hybrid, with two days per week office-based. Initially, those two office days will need to be worked from the company's Newbury office.

The business is currently planning to secure and launch a new office in the Poole area within the next three months. Once that office is established, the intention is for the successful person's office-based days to move across to the new Poole location.

There is some flexibility around how this is structured for the right individual, but candidates will need to be comfortable travelling to Newbury two days per week during the initial period.

This is a great opportunity for someone who wants the flexibility of hybrid working while still being closely involved with a growing independent insurance business.

If you're an experienced Commercial Claims Handler looking for a role where you can have genuine input, take ownership of claims and potentially grow with the business over the longer term, we'd be very interested in hearing from you.