Senior Commercial Claims Handler

Brown & Brown UK; Martlesham; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Career progression

Job summary

Brown & Brown UK is seeking an experienced Commercial Claims Handler to join our teams in Ipswich and Martlesham (nr Ipswich). The role involves proactively managing a caseload from notification through to settlement, ensuring cover validity, and keeping senior stakeholders up to date on case progress.

You will handle diverse client claims across motor, property, transit and liability, work with loss adjusters, and maintain accurate records while adhering to FCA requirements and company

Qualifications

• Minimum 5 years working in a claims environment.
• Broker experience preferred but insurer experience considered.
• Cross claims handling including motor, property, transit and liability.
• Excellent understanding of insurance claims, products and wordings.
• Good IT skills and ability with systems and procedures/processes.

Responsibilities

• Handle claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
• Produce statistics and information as required by Directors/Account Executives/Handlers on claims for clients.
• Establish links with clients, Insurers, loss adjusters, engineers and other relevant parties.
• Attend client meetings where appropriate.
• Be conversant with and adhere to the Company’s Complaints Procedures.
• Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated.
• Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations.

Skills

Commercial insurance

Claims handling

Client liaison

Negotiation

IT skills

Job description

Brown & Brown UK is seeking an experienced Commercial Claims Handler to join our teams in Ipswich and Martlesham (nr Ipswich). The role involves proactively managing a caseload from notification through to settlement, ensuring cover validity, and keeping senior stakeholders up to date on case progress.

You will handle diverse client claims across motor, property, transit and liability, work with loss adjusters, and maintain accurate records while adhering to FCA requirements and company