Senior Claims Handler

Stride Resource Management Ltd; Birmingham; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid working

Job summary

Stride Resource Management Ltd in Birmingham is seeking a Senior Commercial Claims Handler to manage motor fleet and motor trade claims for a varied client portfolio. You will guide claims from notification through settlement, liaising with clients, insurers and loss adjusters.

The role offers a basic salary of £40,000-£45,000 with discretionary bonus and a hybrid working pattern, typically three days per week in the office, with flexibility to fit business needs.

Qualifications

• Experience handling commercial insurance claims within a brokerage or insurer environment.
• Knowledge of Motor Fleet or Motor Trade claims and wider commercial insurance.
• Ability to manage complex claims and communicate with insurers, loss adjusters and clients.
• Strong organisational skills and record-keeping.
• Proactive approach to resolving issues for clients.

Responsibilities

• Commercial claims handling across Motor Fleet, Motor Trade and wider commercial policies.
• Take responsibility for progressing claims, liaising with insurers, loss adjusters and clients.
• Apply experience to more involved claims and identify potential issues.
• Act as a trusted point of contact, providing updates and support throughout the process.
• Negotiate with insurers and relevant third parties to progress settlements.
• Gain experience across a varied commercial portfolio and develop technical knowledge.

Skills

Commercial claims handling

Motor Fleet claims

Motor Trade claims

Client relationship management

Insurer negotiations

Job description

Take responsibility for handling commercial insurance claims across a varied client portfolio, with particular exposure to Motor Fleet and Motor Trade risks. This Senior Claims Handler position in Birmingham offers a salary of £40,000-£45,000, discretionary bonus and flexible hybrid working within an established insurance broking business.

You'll be working with commercial clients on their claims requirements, helping them navigate the process from initial notification through to settlement. The business handles a broad range of commercial insurance risks, offering plenty of variety beyond its core motor-related specialisms.

The opportunity

This is a senior claims position where your technical knowledge, attention to detail and ability to manage client relationships will be central to delivering a strong claims service.

• Commercial claims handling: Manage claims across Motor Fleet, Motor Trade and wider commercial insurance policies.
• Claims ownership: Take responsibility for progressing claims, liaising with insurers, loss adjusters and clients to achieve appropriate outcomes.
• Complex claims: Apply your experience to more involved claims, identifying potential issues and helping clients understand their options.
• Client relationships: Act as a trusted point of contact, providing clear updates and practical support throughout the claims process.
• Insurer negotiations: Work with insurers and relevant third parties to challenge delays, resolve queries and progress settlements.
• Broader exposure: Gain experience across a varied commercial portfolio, with opportunities to develop your technical knowledge.

Who would suit it?

This opportunity would suit an experienced Commercial Claims Handler who is comfortable managing their own workload and dealing directly with clients.

You'll ideally bring:

• Experience handling commercial insurance claims within a brokerage or insurer environment.
• Knowledge of Motor Fleet or Motor Trade claims, alongside an understanding of wider commercial insurance.
• The confidence to manage complex claims and communicate effectively with insurers, loss adjusters and clients.
• Strong organisational skills, with the ability to manage multiple claims and maintain accurate records.
• A proactive approach to resolving issues and achieving positive outcomes for clients.

You’ll be someone who enjoys taking ownership of claims rather than simply passing information between parties.

The package

• Basic salary: £40,000-£45,000, depending on experience.
• Bonus: Discretionary bonus.
• Location: Birmingham.
• Hybrid working: Typically three days per week in the office, with flexibility around individual and business requirements.

Interested?

This could be a good move for an experienced Commercial Claims Handler who wants greater responsibility, a varied claims portfolio and the flexibility to manage their working week.