Claims Handler | Leeds City Centre | Permanent, Full Time

Avencia Talent Solutions Limited; Leeds; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Fully funded CII study

Job summary

Avencia Talent Solutions Limited is recruiting an entry-level claims handler for a respected global specialist insurer. You’ll take ownership of your own caseload from notification through settlement across Employers’ Liability, Public Liability and Property, with a hands-on, technically focused role and clear progression.

Fully funded CII study including exam fees, paid study days and cash rewards on passing levels, plus a young, collaborative team and flexible working options.

Qualifications

• Experience in claims handling, ideally in property (residential or commercial).
• Confident on the phone and comfortable taking the lead on conversations.
• Good policy wording interpretation and a logical approach to decision making.
• A genuine desire to study towards CII qualifications (you don't need to have started).
• Strong Microsoft Office skills (Word, Excel, Outlook) and excellent written and verbal communication.
• Well organised, able to juggle a varied caseload and work to deadlines.
• Able to commute to Leeds city centre (a short walk from the train station).

Responsibilities

• Handle low-value, less complex property damage claims (escape of water, fire, storm, theft and accidental damage) with individual settlement authority of up to £50,000.
• Manage injury claims and circumstances-only notifications, working with loss adjusters.
• Drive claims forward through proactive outbound calls to policyholders, brokers and suppliers. This is not a call centre role.
• Apply policy wordings accurately and escape coverage issues or higher-value claims appropriately.
• Prioritise your own diary and workload to hit tight service levels (24 hours for new claims, 5 days otherwise).
• Build strong relationships with brokers and internal teams.

Skills

Claims handling

Phone communication

Policy wording interpretation

CII qualification study

Microsoft Office

Organization

Deadline management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The company Join a respected global specialty insurer with an award-winning claims function, known among brokers for its responsiveness, knowledge and people-first approach. This is an entry-level claims handling role with real breadth, a funded route to professional qualifications and a clear path into specialist teams.

The role

You'll take ownership of your own caseload, managing claims from notification through to settlement across Employers' Liability, Public Liability and Property. Property makes up a smaller share of claim numbers but takes up most of your time, so this is a hands-on, technical role.

• Handle low-value, less complex property damage claims (escape of water, fire, storm, theft and accidental damage) with individual settlement authority of up to £50,000
• Manage injury claims and circumstances-only notifications, working with loss adjusters
• Drive claims forward through proactive outbound calls to policyholders, brokers and suppliers. This is not a call centre role
• Apply policy wordings accurately and escape coverage issues or higher-value claims appropriately
• Prioritise your own diary and workload to hit tight service levels (24 hours for new claims, 5 days otherwise)
• Build strong relationships with brokers and internal teams

About you

• Claims handling experience, ideally in property (residential or commercial)
• Confident on the phone and comfortable taking the lead on conversations
• Good policy wording interpretation and a logical approach to decision making
• A genuine desire to study towards CII qualifications (you don't need to have started)
• Strong Microsoft Office skills (Word, Excel, Outlook) and excellent written and verbal communication
• Well organised, able to juggle a varied caseload and work to deadlines
• Able to commute to Leeds city centre (a short walk from the train station)

What's in it for you

• Fully funded CII study, including exam fees, paid study days and cash awards when you pass each level
• A genuine career path: recent joiners have moved into specialist liability, construction and complex claims teams
• A young, collaborative, supportive team where asking questions is encouraged
• Support for flexible working and a commitment to a diverse and inclusive workplace