Claims Executive

Insight Select; Manchester; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Office in Manchester

Benefits package

Job summary

Insight Select Limited in Manchester is seeking aSenior Claims Executive to join our established commercial claims team. This is a senior role handling a portfolio of large, complex and contentious claims, with scope to mentor junior colleagues and influence settlements.

You will negotiate with insurers, maintain client relationships, and attend site visits across the UK as needed. The role is full-time, permanent, hybrid, with office attendance 2–3 days per week.

Qualifications

• Experience managing commercial insurance claims, including complex or contentious cases.
• Experience in an insurance brokerage.
• Strong understanding of commercial policies, coverage and claims procedures.

Responsibilities

• Manage end-to-end claims process for large, complex commercial claims.
• Investigate, assess, negotiate with insurers for best settlements.
• Build relationships with clients, brokers, insurers, loss adjusters, legal reps.
• Visit clients across the UK to investigate losses and support resolution.
• Coach and mentor junior team members.
• Monitor claims data, identify trends, suggest process improvements.
• Prepare reports and presentations on KPIs and performance.
• Ensure claims comply with policy terms and legal/regulatory requirements.

Skills

Commercial insurance claims

Claims management

Client relationship management

Negotiation

Mentoring

Analytical skills

Communication

Job description

Claims Executive

Location: Manchester (hybrid – 2–3 days in the office per week)

Salary: Up to £50,000 per annum + benefits

Contract: Full-time, permanent

Hours: Monday to Friday, 9:00am–5:00pm

An exciting opportunity has arisen for an experienced Claims Executive to join an established commercial insurance claims team in Manchester.

This is a senior claims role, offering the opportunity to manage a varied portfolio of commercial claims, including complex and contentious cases, while providing guidance and support to junior team members. You’ll play a key role in negotiating favourable settlements, building strong client relationships and delivering an exceptional claims service.

Key Responsibilities

• Manage the end-to-end claims process, including large, complex and contentious commercial claims.
• Investigate and assess claims, negotiate with insurers and secure the best possible settlement outcomes.
• Build and maintain strong relationships with clients, brokers, insurers, loss adjusters and legal representatives.
• Visit clients across the UK when required to investigate losses and support effective claims resolution.
• Provide coaching, mentoring and guidance to Claims Handlers and junior team members.
• Monitor claims data, identify trends and recommend improvements to claims processes and risk management.
• Prepare reports and presentations highlighting key performance indicators and claims performance.
• Ensure claims are managed in line with policy terms, regulatory requirements and relevant legal frameworks.

Essential Skillset

• Proven experience managing commercial insurance claims, including complex or contentious cases.
• Previous experience working within an insurance brokerage.
• Strong understanding of commercial insurance policies, coverage and claims procedures.
• Excellent client relationship management skills.
• Strong analytical, problem-solving, decision-making and negotiation abilities.
• Experience coaching, mentoring or supporting the development of junior team members.
• Confident communication skills and the ability to manage challenging situations professionally.
• A customer-focused and compassionate approach when supporting clients through difficult circumstances.
• Ability to work independently, manage competing priorities and remain resilient under pressure.

Package & Benefits

• Salary of up to £50,000 per annum.
• Additional benefits.
• Full-time, permanent employment.
• Hybrid working, with an expectation of attending the Manchester office 2–3 days per week.
• Monday to Friday, 9:00am–5:00pm