Commercial Assistant Manager

National Trust; Southmoor; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Commercial Assistant Manager to support the Commercial Manager across food, beverage and retail operations. You will help maintain high standards, drive service improvements and contribute to financial performance.

You’ll support recruitment, training and ensure compliance with health and safety policies. The role includes mentoring staff and driving efficient, customer‑focused operations.

Qualifications

• Experience delivering outstanding customer service in a similar environment.
• Proven leadership with ability to set objectives and give feedback.
• Experience with budgets to increase income and control costs (including managing stock and waste).
• People-focused with strong communication skills.
• Aware of health and safety compliance.

Responsibilities

• Support Commercial Manager to oversee operations in outlets, maintaining high standards.
• Assist with recruiting and training new staff.
• Ensure the team follows all relevant legislation and National Trust policies.
• Set and achieve financial targets to increase income and profits.
• Induct and mentor staff, including allergens and food safety training.

Skills

Customer service

Leadership

Budget management

Communication

Health and safety awareness

Job description

Summary

***INTERNAL APPLICANTS ONLY **

Are you looking to develop your career in Commercial Management? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, alongside our numerous retail outlets and we'd love you to join us.

We have an opening for a Commercial Assistant Manager

Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits:

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Hours: Permanent, Full Time - 37.5 hours per week

Salary: £27,612 per annum

Interview date: Wednesday 4th of November

What it's like to work here

To find out more about what it’s like to work in a food and beverage team for the National Trust,

What you'll be doing

As Commercial Assistant Manager, you’ll be working closely with the Commercial Manager. You’ll be helping to look after the entire operation, keeping consistently high standards in the team, in the outlets, and in the food and drink we prepare and serve. and across other retail outlets. You’ll always have an eye on ways to improve service and standards for our visitors.

You’ll support the team to help build a great place to work. This could include helping with recruiting and training new people or developing the team. You’ll make sure that the team follow all relevant legislation and National Trust policies.

You’ll be setting and achieving financial targets to increase income and profits. This could be by driving sales through controlling resources and achieving the best possible customer service.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role

Who we're looking for

• used to achieving outstanding customer service in a similar environment.
• a good leader of people, skilled in setting personal objectives and giving feedback.
• experienced with budgets to increase income and control costs (including managing stock and waste).
• a people person, with a friendly attitude and great communication skills.
• aware of health and safety compliance.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places