Commercial Administrator – Customer‑Focused, 31 Days Leave

Market 36; Saffron Walden; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Profit share

Pension

Employee assistance

On-site parking

Training opportunities

Uniform & PPE

Job summary

Market 36 Recruitment is recruiting a Commercial Administrator for a permanent role near Saffron Walden. You will provide commercial and administrative support with a strong focus on customer service and accurate data handling.

The ideal candidate will have experience in administration or customer service, be proficient in Microsoft Office, and able to work both independently and as part of a team. On-site hours are Monday–Friday with a competitive salary and company benefits.

Qualifications

• Previous experience in a commercial administration or customer service role.
• Strong customer service and communication skills.
• Experience in aviation, construction, rail or similar industry advantageous.
• Confident using Microsoft Office and internal database systems.
• Excellent attention to detail and organisational skills.
• Professional and customer-focused approach.
• Ability to work as part of a team and manage workload independently.

Responsibilities

• Accurately input and maintain information within internal database systems.
• Handle customer enquiries and provide excellent customer service by telephone and email.
• Liaise with customers and internal departments to track and progress maintenance and repair activities.
• Manage customer service issues and ensure enquiries are dealt with professionally and promptly.
• Maintain strong working relationships with internal teams and external customers.
• Complete general administrative duties and ensure records are kept accurate and up to date.
• Follow company procedures and maintain high standards of quality and accuracy.

Skills

Customer service

Administration

Attention to detail

Teamwork

Time management

Education

n/a

Tools

Microsoft Office

Internal database systems

Job description

Market 36 Recruitment is recruiting a Commercial Administrator for a permanent role near Saffron Walden. You will provide commercial and administrative support with a strong focus on customer service and accurate data handling.

The ideal candidate will have experience in administration or customer service, be proficient in Microsoft Office, and able to work both independently and as part of a team. On-site hours are Monday–Friday with a competitive salary and company benefits.