Commercial Account Handler

Cavendish Maine; Leicester; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

31 days holiday (+ bank holidays)

Career development opportunities

Competitive benefits package

Job summary

Cavendish Maine is seeking a driven Hybrid Commercial Account Handler to support new business and renewals. You will work closely with Account Executives, manage client portfolios, and ensure timely, accurate documentation for insurance programs.

This role requires strong client service, communication, and insurance knowledge to meet diverse client needs. The position offers hybrid working with 2 days in the Leicester office, a clear path for professional development, and a competitive benefits

Qualifications

• Experience in commercial insurance account handling and knowledge of insurance products.
• Strong communication, relationship building and client service skills.
• Familiarity with Acturis is preferred.
• Ability to manage multiple client portfolios and renewals efficiently.

Responsibilities

• Deliver high quality and efficient service to clients.
• Work closely with Account Executives to provide a comprehensive insurance service.
• Handle clients ranging from small to large corporate risks.
• Ensure documentation for placing, amending or renewing is accurate and timely.
• Contribute to maintaining a professional company image and client satisfaction.

Skills

Account handling

Commercial insurance

Communication

Negotiation

Decision making

Problem solving

Education

CII qualifications

Tools

Acturis

Job description

A highly regarded independent Commercial Broker are currently looking to add hybrid Commercial Account Handlers to both their new business and their Renewals teams. They seek driven and motivated professionals with previous commercial insurance experience to support the needs of a diverse and interesting group of clients.

The Account Handler will provide support to the Account Executive with running of the client portfolio, including setting up all appropriate actions required for contract renewal.

The Account Handler is the first point of contact for all external queries and issues and will require the skills and knowledge to meet client expectations.

This is a hybrid position with 2 days/week in the office.

About the role:

• To deliver high quality and efficient service to clients.
• Working closely with Account Executives to provide a comprehensive insurance service to mainly existing and some potential new customers.
• Customers will range in size and shape, from smaller clients up to large corporate sized risks
• Ensure all documentation associated with placing, amending, or renewing clients’ insurance programmes is completed in a reasonable timescale and is accurate.
• Contribute towards the development of a high company image of professionalism, competence, and customer satisfaction.

Key skills/experience required:

• Must have previous account handling experience gained within a commercial insurance environment and have relevant insurance technical knowledge.
• Good communication, decision making and problem-solving skills.
• Excellent relationship building skills.
• Previous experience working with Acturis
• The ability to work under pressure and assimilate large quantities of information quicklyInfluencing and negotiation skills
• An eagerness to progress with your CII qualifications would be supported, but is not essential

Salary/Benefits Information:

• Salary to £44k
• Hybrid role – 2 days/week in the office
• Competitive benefits package
• 31 days holiday (+ bank holidays)
• Excellent opportunity for career development and progression

Reference: DH/86860