Commercial Account Handler

Cavendish Maine Recruitment; Birmingham; Hybrid; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Hybrid work

Career progression

Market leading benefits

Job summary

Cavendish Maine Recruitment is seeking an experienced Commercial Account Handler in central Birmingham. You will support Account Executives, manage renewals, and handle client queries for a diverse public sector portfolio.

The role is hybrid with 2 days per week in the office, offering career development and a market-leading benefits package.

Qualifications

• Must have previous account handling experience within commercial insurance.
• Solid insurance knowledge to support diverse public sector/government clients.
• Excellent communication, decision making and problem-solving skills.

Responsibilities

• Deliver high quality and efficient service to clients.
• Work with Account Executives to manage client portfolios and renewals.
• Be the first point of contact for external queries and issues.
• Contribute to a professional image and client satisfaction.

Skills

Account handling

Commercial insurance

Communication

Relationship building

Negotiation

Decision making

Education

ACII qualification (study toward)

Job description

A highly regarded national broker is currently looking to add an experienced Commercial Account Handler to their established team in central Birmingham. They seek a driven and motivated professional with previous commercial insurance experience to support the needs of a diverse and interesting group of public sector / government clients.

The Account Handler will provide support to the Account Executive with running of the client portfolio, including setting up all appropriate actions required for contract renewal.

The Account Handler is the first point of contact for all external queries and issues and will require the skills and knowledge to meet client expectations.

This is a hybrid position with 2 days/week in the office.

About the role:

• To deliver high quality and efficient service to clients.
• Working closely with Account Executives to provide a comprehensive insurance service to mainly existing and some potential new customers.
• Customers will range in size and shape, from smaller clients up to large corporate sized risks
• Ensure all documentation associated with placing, amending, or renewing clients' insurance programmes is completed in a reasonable timescale and is accurate.
• Contribute towards the development of a high company image of professionalism, competence, and customer satisfaction.

Key skills/experience required:

• Must have previous account handling experience gained within a commercial insurance environment and have relevant insurance technical knowledge.
• Good communication, decision making and problem-solving skills.
• Excellent relationship building skills.
• The ability to work under pressure and assimilate large quantities of information quickly
• Influencing and negotiation skills
• Commercial awareness
• An eagerness to progress with your ACII qualification would be supported, but is not essential

Salary/Benefits Information:

• Salary to £45k
• Market leading benefits package
• Hybrid - 2 days/week in the office
• Excellent opportunity for career development and progression

Reference: DH/104490