Commercial Account Executive

Lawes Consulting Group; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Car allowance

Benefits

Job summary

Lawes Consulting Group in Newcastle upon Tyne is seeking an experienced Account Handler/Executive to support a growing commercial insurance client base. You will manage renewals, mid-term adjustments and quotations, liaise with insurers and clients, and work closely with account executives on larger cases.

You'll be highly organised, with strong relationship-building and communication skills, comfortable handling queries across multiple channels, and focused on delivering compliant, timely

Qualifications

• Experience in commercial/corporate insurance and core products.
• Confident communicator with stakeholders at all levels.
• Proficient with Word/Excel and broking platforms; Acturis is a plus.
• Experience handling client enquiries across multiple channels.

Responsibilities

• Renewals, mid-term adjustments, documentation queries and quotes.
• Partner with account executives on larger/more complex cases.
• Develop relationships with clients and insurers to drive retention.
• Ensure work is compliant and timely.
• Be a key contact for internal and external partners.

Skills

Relationship building

Client service

Effective communicator

Organisation

Professional development

Tools

Acturis

Word

Excel

Job description

Package: Negotiable salary + benefits + bonus + car allowance

Location: Newcastle - Upon - Tyne

PURPOSE OF ROLE

A well-established and fast-growing insurance business is looking to strengthen its team as client demand continues to rise. The team have delivered strong growth over recent years and want to bring in extra support so they can keep focusing on what they do best - looking after their clients.

This is a genuinely important role in helping the region continue to win and retain business (Book to inherit), and would suit an Account Handler or Account Executive who's comfortable working across a broad mix of small and medium-sized commercial clients. Experience with larger, more complex risks would be an advantage, but isn't essential.

RESPONSIBILITIES

• Supporting clients through renewals, mid-term adjustments, documentation queries and quotes for additional cover.
• Partnering with account executives on larger and more complex cases.
• Developing strong relationships with clients and insurers to drive high retention.
• Ensuring all work is carried out compliantly and within required timescales.
• Acting as a key point of contact for both internal colleagues and external partners.

DAY-TO-DAY

• Handling client queries and requests by phone, email and face to face.
• Preparing renewal documentation, mid-term adjustments and quotations.
• Liaising with insurers to negotiate terms and resolve queries.
• Working closely with colleagues to progress larger or more technical cases.
• Keeping client and policy records accurate and up to date on the broking system.

EXPERIENCE

• A good grounding in commercial and corporate insurance, with knowledge of core products such as Property, Liability, Fleet, Professional Indemnity, D&O, Cyber and packaged policies.
• Confident communicating with stakeholders at all levels, both internally and externally.
• Comfortable using Word, Excel and broking platforms - experience with Acturis would be an advantage.
• Used to managing client enquiries across multiple channels, including phone, email and in person.

SKILLS

• Strong relationship-building and client service skills.
• Clear, confident communicator across all levels of a business.
• Highly organised, with good attention to detail and a compliant approach to work.
• A team player who's equally comfortable supporting colleagues on larger cases.
• A proactive attitude towards professional development and gaining qualifications.