Commerce Cloud Customer Success Strategist

Leadout Capital; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Well-being reimbursement

Parental leave

Adoption assistance

Fertility benefits

Job summary

Leadout Capital is seeking a Success Manager to partner with customers, applying our methodologies to accelerate business value from Salesforce.

You will specialise in lines of business, speak customer language, and build executive relationships to deliver impactful outcomes across Salesforce Clouds. The role focuses on governance, strategy, and adoption while aligning with Salesforce executives and client teams.

Qualifications

• 7-10 years of relevant industry expertise.
• Experience as Trusted Advisor to drive business value.
• Experience with LoBs and cloud/industry specialization.
• Ability to communicate with C-level executives.

Responsibilities

• Use our Customer Success Methodology to understand goals and provide recommendations to accelerate business and technology objectives.
• Develop understanding of customers’ Salesforce implementation and evangelise Salesforce capabilities across all Clouds.
• Guide customers on governance and organisational change processes based on customer needs.
• Demonstrate hands-on Salesforce product knowledge by applying platform features to customer priorities and roadmap.
• Identify risks to achieving business goals and build a risk mitigation plan with the account team.
• Produce and implement an adoption path showing current and target states with a timeline and enablement plan.
• Deliver business value and innovation by understanding customers’ challenges and growth potential.
• Build executive-level relationships with IT and business sponsors and decision-makers.
• Network within accounts from executive level down to help customers reach goals.
• Recommend additional Salesforce services and advisory experts when needed to drive success.
• Proactively communicate product changes, degradations, outages, end of life and other updates.

Skills

Salesforce knowledge

Governance for execs

Enterprise architecture

Executive communication

Education

Degree or equivalent experience

Job description

Leadout Capital is seeking a Success Manager to partner with customers, applying our methodologies to accelerate business value from Salesforce.

You will specialise in lines of business, speak customer language, and build executive relationships to deliver impactful outcomes across Salesforce Clouds. The role focuses on governance, strategy, and adoption while aligning with Salesforce executives and client teams.