Strategic Senior CSM: FinTech & Regulated Markets

Leadout Capital; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Signature Success is seeking a Customer Success Manager to be the primary contact for Salesforce’s largest, high-profile customers. You will partner with a small set of accounts, focusing on business goals to improve health and maximize Salesforce value, while tracking events, needs, risks and value drivers.

As a trusted advisor, you will translate business needs to solutions, build relationships with customers and internal teams, develop a deep technical understanding of their Salesforce

Qualifications

• 8+ years of experience in Technical Customer Success, SaaS, or technology projects.
• Excellent English communication and presentation skills, able to influence at exec level.
• Ability to translate technical concepts into business terms and map requirements to features.
• Knowledge of software development processes and design methodologies.
• Experience leading cross-functional teams to resolve customer needs.

Responsibilities

• Be single point of accountability for customer outcomes including renewal and expansion.
• Build relationships with IT and business leadership within customer organizations.
• Guide customers on adopting Salesforce features and optimizing usage.
• Coordinate Signature Success services aligned to customer needs.
• Provide proactive guidance on releases and risk management.
• Collaborate with Sales, Engineering and Product Management to drive success and revenue.

Skills

Technical Customer Success

SaaS / Cloud experience

Project leadership

Technology Consulting

Cross-functional collaboration

Executive communication

Business translation

Education

Bachelor's degree or equivalent

Job description

Signature Success is seeking a Customer Success Manager to be the primary contact for Salesforce’s largest, high-profile customers. You will partner with a small set of accounts, focusing on business goals to improve health and maximize Salesforce value, while tracking events, needs, risks and value drivers.

As a trusted advisor, you will translate business needs to solutions, build relationships with customers and internal teams, develop a deep technical understanding of their Salesforce