Collections Specialist (Hybrid)

Kenton Black; Blackburn; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading company in finance based in Blackburn is seeking a Collections Specialist. This role involves managing customer communications, processing payments, and ensuring regulatory compliance. Candidates should have experience in debt collection and a positive, resilient approach to work. The position offers a competitive salary and a hybrid working environment.

Benefits

25 days of annual leave

Life insurance (4 x salary)

Income protection

Sick pay

Health care cash plan

Pension contribution matching

Qualifications

• Proven experience in debt collection (B2B) required.
• Financial, analytical, and numerical skills necessary.
• Strong written and telephone skills for negotiation.

Responsibilities

• Manage incoming and outgoing calls while adhering to guidelines.
• Process payments and handle arrears effectively.
• Conduct investigations using online tools.

Skills

Resilience

Communication

Attention to Detail

Teamwork

Negotiation

Education

Experience in Debt Collection

Administration in Finance

Advanced Numerical Skills

Writing Skills

Telephone Skills

Job description

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Collections Specialist (Hybrid), Blackburn

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Client:

Location:

Blackburn, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e49eb04201ac

Job Views:

18

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Description

**YOU MUST BE RESIDING IN THE UK CURRENTLY, HAVE UK BASED EXPERIENCE AND NOT REQUIRE A SPONSORSHIP TO APPLY FOR THIS POSITION, PLEASE OTHERWISE DO NOT APPLY AS YOUR APPLICATION WON’T BE PROCESSED**
You must meet all the ‘essential criteria’ also for your application to be considered.

Company details and job overview:

Kenton Black Finance are currently recruiting for a Collections Specialist on behalf of a business that is based in the Blackburn area. This company employs about 135 staff, has a turnover of circa 100 million pounds, and has been operating for over 40 years. You would join a team of 7 staff and have a "can do" attitude. The benefits include 25 days of annual leave, life insurance, income protection and sick pay. You would be able to work on a hybrid basis.

Your new role as the Collections Specialist:

· Deal appropriately with all incoming calls from customers, brokers, agents, solicitors and third parties to ensure that data protection and money laundering guidelines are always followed.
· Make outbound calls during the role and ensure that best practice and appropriate telephone manner is used on all occasions.
· Action ARUDD (cancelled direct debits) files daily
· Handle arrears telephone calls from failed direct debits escalating to repossession calls.
· Escalate the appointment of agents or solicitors when deemed appropriate to repossess the Company's assets.
· Deal with the Administration/Liquidation of businesses, knowing what action to take and when.
· Process credit and debit card payments using an online system.
· Ensure legal notices and statements produced and issued daily.
· Investigate customers and assets using the available online tools.
· Deal with all administration correspondence assigned.
· Assist in the training of new staff as assigned.

Experience & Skills required to apply:

•Resilient - able to deal with high pressure situations
• Team player - self motivated, positive “can do” attitude, a never give up approach, and a drive to succeed
• Diligent – acute attention to detail and investigative mind.
• Help to promote a positive and inclusive environment.
• Strong communicator

Essential:
• Financial, analytical, and numerical skills
• Demonstrable writing skills
• Demonstrable telephone skills including negotiation skills
• Advanced experience in debt collection (business to business)
• Administration experience within a financial background
Desirable:
• Advanced knowledge of Asset Finance and associated financial products
• Excel data collation for reporting purposes

Salary and Benefits on offer:

• Salary: From £26,000 up to £30,000
• 25 days of annual leave, plus bank holidays
• Initially, the company will contribute 3% towards your pension, but when you've worked for the company for 2 years, they will then contribute 5%, or match your contribution up to 10%
• Life insurance (4 x salary)
• Sick pay
• Income protection
• A health and well-being programme that includes a health care cash plan

If you're interested in this vacancy and you have collections / credit control experience, then please call me - 01772 374466. Or email -

Kenton Black Finance operate across the UK as a market leading recruitment partner, specialising in the attraction of finance talent across both permanent and interim requirements. With a team of dedicated experts, each with longevity operating in the finance arena, we maintain a proven track record and have established partnerships with businesses both large, small and those in their infancy. Market leaders, we provide recruitment solutions from entry level finance to directorship professionals. Operating from local offices in Manchester, Leeds, Liverpool, Birmingham, London, Aberdeen and Glasgow, Kenton Black Finance remain a dynamic and effective recruitment partner who represent and attract only the finest finance talent in the local area and across the UK.