Collections Advisor

Virtual Bridges, Inc.; Manchester; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A leading company in financial services is looking for a Collections Advisor to support customers in financial difficulty. This role involves understanding clients' situations, creating repayment plans, and ensuring compliance with regulatory standards. Ideal for candidates passionate about customer service and financial care, the position offers hybrid working arrangements.

Benefits

30 days holiday + Bank Holidays

3 weeks on-site training, then hybrid

Qualifications

• Experience in arrears or financial services required.
• Ability to support vulnerable customers with empathy needed.
• Strong communication and negotiation skills essential.

Responsibilities

• Speak with customers in arrears to understand their financial situation.
• Create realistic and affordable repayment plans.
• Ensure compliance with FCA, CONC, and TCF standards.

Skills

Communication

Negotiation

Empathy

Detail-oriented

Job description

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Join to apply for the Collections Advisor role at Virtual Bridges

• Location: Manchester (Hybrid - 2 days on-site/week)
• Full-Time, Permanent | 35 hours/week
• Shifts: Mon-Fri, 8am-7pm | 1 in 3 Saturdays, 8am-12pm
• 30 days holiday + Bank Holidays
• Start: ASAP (post-compliance)
• Training: 3 weeks on-site, then hybrid
  
  

Collections Advisor - Motor Finance

• Location: Manchester (Hybrid - 2 days on-site/week)
• Salary: £25,000 - £32,000 (DOE)
• Full-Time, Permanent | 35 hours/week
• Shifts: Mon-Fri, 8am-7pm | 1 in 3 Saturdays, 8am-12pm
• 30 days holiday + Bank Holidays
• Start: ASAP (post-compliance)
• Training: 3 weeks on-site, then hybrid
  
  

About The Role

We're looking for a proactive and empathetic Collections Advisor to join our motor finance team. You'll support customers in financial difficulty, helping them find sustainable repayment solutions while ensuring compliance with FCA guidelines.

This is a fantastic opportunity for someone passionate about financial care, customer service, and making a real difference.

What You'll Do

• Speak with customers in arrears to understand their financial situation
• Carry out Income & Expenditure assessments
• Create realistic and affordable repayment plans
• Identify and support vulnerable customers
• Ensure compliance with FCA, CONC, and TCF standards
• Provide feedback to improve customer experience and processes
  
  

What We're Looking For

• Strong communication and negotiation skills
• Experience in arrears or financial services
• Ability to support vulnerable customers with empathy
• Detail-oriented with accurate record-keeping
  
  

Please note, all offers of employment are subject to satisfactory references, credit checks and criminal record checks

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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