Collections Advisor - Call Centre

Lowell Financial Ltd; Leeds; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A leading company is seeking a Customer Solutions Associate in Leeds to support customers on their journey to becoming debt-free. With a starting salary from £23,540 and a focus on career development, this role offers opportunities to make an impact while working in a hybrid environment.

Benefits

Performance related quarterly incentive bonus

Discretionary annual bonus

Flexible benefits options

Free parking

28 days holiday plus public holidays

Life assurance

Wellbeing support program

Qualifications

• Demonstrable skills of supporting customers.
• Resilience and ability to work towards and exceed targets.
• Previous contact centre experience is desirable.

Responsibilities

• Help customers navigate their journey back to financial health.
• Answer inbound and make outbound calls.

Skills

Customer support

Empathy

Resilience

Enthusiasm

Passion

Dedication

Job description

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Collections Advisor - Call Centre, Leeds

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Client:

Lowell Financial Ltd

Location:

Leeds, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3ef4179429f4

Job Views:

7

Posted:

20.06.2025

Expiry Date:

04.08.2025

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Job Description:

Summary

Customer Solutions Associate

Summary

Customer Solutions Associate

Starting salary of from a minimum of £23,540 - depending on experience.

Combined annual bonus and incentives up to 30% of annual salary.

Location: Leeds, Thorpe Park, Hybrid working.

Start date: 21st of October 2024

Shifts pattern:

Monday 09:00-17:45 Tuesday 09:00-17:30 Wednesday 09:00-17:30 Thursday 09:00-17:30 Friday Day Off Saturday 09:00-16:00


At Lowell, together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.

We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses. Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.

Job Description

But enough about us. Let's talk about your new role with Lowell.

As a Customer Solutions Associate in our contact centre, you’ll help to navigate our customers’ journey and bring people back to financial health. You’ll be the real first point of contact for our customers, answering inbound and also making outbound calls.

To join us, you’ll need:

Demonstrable skills of supporting customers

To be a people person and have an empathetic ear.

Resilience and ability to work towards and exceed targets.

Enthusiasm, passion, and dedication to achieve business and personal goals.

Previous contact centre experience is desirable.

Experience working in a regulated environment is also desirable.

You’ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. There are clear career pathways for progression in customer facing roles, into leader roles and other specialist roles within the group. Everyone can help us make a difference here.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in.

Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means…

A starting salary of from a minimum of £23,540 depending on experience

Pay increases, Including on passing probation at 6 months, and reviewed at 12 months.

A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to and additional 30% of your annual salary.

An extra 3% added to your salary for flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.

Free parking when you are in the office.

28 days holiday plus public holidays with the option to purchase up to an additional 5 days.

Life assurance

A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.

Wellbeing support and a programme of webinars and classes geared towards mindfulness.

Job security

Ready to share in that mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

Together, we go further - and it starts with you.So, if you’re interested in adding your voice to our fantastic team of people, take the first step andapply today…

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