Collections Specialist

DWF Law LLP; Leeds; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

DWF Law LLP is seeking a Collection Specialist to join their Recoveries team in Leeds on a hybrid basis. This entry-level role involves handling pre-legal collections and offers opportunities for professional development. Ideal candidates should possess strong communication skills and a background in customer service, while embracing a collaborative approach.

Qualifications

• Excellent communication skills are crucial.
• Prior customer service experience is necessary.
• Proficient use of Microsoft Office is essential.

Responsibilities

• Process and manage a full case load of pre-legal collections.
• Complete a high volume of inbound and outbound calls.
• Organise and prioritise work efficiently to meet deadlines.

Skills

Excellent written and verbal communication skills

Customer Service experience

Computer literate

Ability to prioritise and manage multiple tasks

Attention to detail

Teamwork skills

Tools

Microsoft Office

Job description

Why join us?

The Recoveries team at DWF are hiring for a Collection Specialist to join their team in Leeds on a hybrid basis. Ideally we would like you to be present in the office 3 days per week, working at home for 2 days.

As a Collection Specialist you will play a vital part working to maximise recoveries in a fast-paced and energetic team within DWF.

This role is perfect for anyone looking to start their career in Collections and is interested in learning more about Recoveries. We actively encourage internal development and progression within the team and the wider business so there are genuine opportunities for growth for those that seek them.

Responsibilities

• Proactively process and work a full case load of pre legal collection matters to a suitable resolution with supervision
• Complete inbound and outbound calls in a volume pre legal collections environment
• Prioritise and organise your work efficiently and effectively to ensure all tasks are completed to specified deadlines and to a consistently good standard
• Be proactive to improve your own technical knowledge and drive your own development utilising senior team members and internal training tools

What will help you succeed in this role?

Essential

• Excellent written and verbal communication skills
• Previous Customer Service experience
• Computer literate including proficient use of Microsoft Office
• The ability to prioritise and manage multiple tasks
• Good attention to detail
• Good teamwork skills

Desirable

• Previous experience within collections/debt

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.