Collections Advisor - Contact Centre

Lowell; Leeds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Join Lowell as a Collections Advisor in Leeds and help guide customers to financial health. You will work in a supportive environment with opportunities for development and career progression, all while earning a competitive salary and bonuses. Enjoy hybrid working and various benefits in a mission-driven company focused on ethical debt management.

Benefits

Competitive salary

Bonuses

Flexible benefits

Free parking

Holiday entitlement

Life assurance

Wellbeing support

Qualifications

• Demonstrable skills supporting customers.
• Excellent listening and communication skills.
• Previous contact centre experience preferable.

Responsibilities

• Guide customers to financial health.
• Act as first point of contact for calls.
• Work towards KPIs.

Skills

Customer support

Listening

Communication

Empathy

Resilience

Job description

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Summary
At Lowell, together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free, with a focus on helping them pay off their debts practically and affordably. We do this honestly, ethically, and with dignity and respect.

We buy debts from various sectors and provide collection services for other businesses. Our focus on sustainability, hybrid working, leadership development, and career progression makes Lowell a rewarding place to work.

Now, about your new role with Lowell:

Job Description

Customer Solutions Associate

Salary: from a minimum of £24,140, depending on experience, plus incentives of up to 20% of quarterly earnings and an annual bonus.

Location: Leeds, Thorpe Park, Hybrid working.

Start date: from July 2025.

Shift pattern: Hours between 9.00am – 6.30pm, including Saturday rotation.

As a Customer Solutions Associate, you’ll help guide our customers to financial health, acting as the first point of contact for inbound and outbound calls. Your listening skills and ability to achieve the right outcomes for customers while working towards KPIs are vital. This role offers the chance to make a real impact on people's lives.

Requirements

• Demonstrable skills supporting customers
• Excellent listening and communication skills
• Empathy and a people-oriented approach
• Resilience and target-driven attitude
• Enthusiasm, passion, and dedication
• Previous contact centre experience (desirable)
• Experience in a regulated environment (desirable)

We offer opportunities for personal development, career progression, and a diverse, inclusive workplace. Benefits include competitive salary, bonuses, flexible benefits, hybrid working, free parking, holiday entitlement, life assurance, wellbeing support, and more.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service / Finance

Interested? Apply today to join our mission to make credit work better for all!