Invoicing & Collections Specialist

AMS Group; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An ambitious advisory-led professional services firm is seeking an Invoicing & Collections Specialist to join their Finance team. This role involves preparing accurate invoices, resolving queries, and managing client relationships effectively. The ideal candidate will have a strong background in credit control, excellent communication skills, and the ability to work independently. This is a fantastic opportunity to be part of a fast-growing firm that values diversity and innovation, offering a hybrid working environment and a range of attractive benefits. If you are driven and passionate about providing exceptional service, this role is perfect for you.

Benefits

22 days annual leave plus your birthday off

WPA health cash plan

6 CSR days a year

Enhanced parental pay

Company sick pay

Cycle to work scheme

Opportunity to purchase additional annual leave

Company pension scheme

Qualifications

• 3+ years experience in a similar Credit Control role is essential.
• Strong communication and negotiation skills are crucial for success.

Responsibilities

• Prepare and issue accurate invoices to customers in a timely manner.
• Proactively liaise with clients to secure payment in line with agreed terms.

Skills

Credit Control Experience

Excellent Communication Skills

Negotiation Skills

Attention to Detail

Organizational Skills

Microsoft Office 365

Tools

Microsoft Word

Microsoft Excel

Job description

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Our vision is to be the best advisory-led professional services firm in the mid-market.

We are a fast-growing and ambitious advisory-led professional services firm, with a clear strategy for the next phase of our growth plan.

Our services within the Group include Audit & Accounting, Tax (Capital Allowances, Private Client, Innovations, Tax Investigations and VAT), and Advisory (Corporate Finance, Business Recovery, Debt Advisory and Insurance).

We've achieved 36% year on year growth in revenue, we now have over 220 employees and an average client satisfaction score of 98%, and we're excited for 2025.

Due to our continued growth, we are recruiting for another Invoicing & Collections specialist to join our Finance team.

Responsibilities:

• Prepare and issue accurate invoices to customers in a timely manner.
• Query Resolution - Liaise with internal colleagues across the business to resolve invoicing queries.
• Develop and maintain a deep proprietary knowledge of clients through strong portfolio management, professional tenacity, prioritisation, and relationship building.
• Proactively liaise with clients to secure payment in line with agreed terms, set up direct debits, issue invoices/statements and negotiate payment plans.
• Maintain credit control inboxes ensuring that all inbound queries are responded to within our agreed SLAs and collaborate with fee earners to address customer queries for timely resolution.
• Regular review of debtors with Fee Earners to aim for follow up actions.
• Prepare in month cash forecast against targets and provide regular updates on performance.
• Daily posting of cash received from clients to the ledger.
• Work with our internal and external customers on the phone and over email to build strong relationships and deliver excellent customer service.

This is not an exhaustive list and from time to time it may be necessary to vary these to meet business needs.

Skills and experience required:

• At least 3+ years previous experience within a similar Credit Control role
• Excellent communication skills, both written and verbal, with the ability to build relationships with clients.
• Assertive and confident with telecommunications
• Outstanding negotiation and influencing skills
• High attention to detail and strong organisational skills are crucial for managing multiple accounts effectively.
• Ability to work independently and prioritise tasks effectively.
• Knowledge of Microsoft Office 365 and proficient in Word and Excel.

What's On Offer

• 22 days annual leave plus your birthday off
• WPA health cash plan
• 6 CSR days a year
• Enhanced parental pay
• Company sick pay
• Cycle to work scheme
• Opportunity to purchase additional annual leave
• Company pension scheme

This role is based in Manchester city centre.

Hybrid working: 2-3 days per week in the office.

AMS Group is committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We believe that diversity and equal opportunities are essential to our success and contribute to the innovation and creativity that drive our organisation forward.

We welcome applicants from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, gender identity, age, religion, disability, or any other protected characteristic.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance
• Professional Services