Collections Executive

Midas Recruitment Ltd; Fazeley; On-site; GBP 22,000 - 30,000; Full time

Job summary

Midas Recruitment Ltd is seeking a Collections Executive to join its growing team in the UK. The role focuses on making outbound calls to arrange payment solutions, balancing customer needs with company goals, and handling inbound inquiries with professionalism.

Ideal candidates will have experience in customer service or credit control via phone, be confident using Microsoft Office, and possess strong communication skills capable of building rapport with ease.

Qualifications

• Experience in a customer service or credit control phone-based role.
• Has a track record of providing first-class service.
• Confident using Microsoft Office and updating systems.
• Comfortable speaking with customers over the phone in a clear, professional way.
• A strong communicator who builds rapport with ease.

Responsibilities

• Making outbound calls to customers and agreeing solutions for payments owed.
• Delivering excellent service while balancing customer needs with company goals.
• Handling inbound calls to resolve account queries with professionalism.
• Taking secure payments over the phone.
• Keeping customer accounts accurate and up to date.

Tools

Microsoft Office

Job description

If you're ready to join a growing business where your work is valued, your career can flourish, and you're rewarded for your success, this Collections Executive role could be the one for you - due to the winning of a new contract they are looking for 2 more new staff members to join their growing team!

Collections Executive Responsibilities

• Making outbound calls to customers and agreeing solutions for payments owed
• Delivering excellent service while balancing customer needs with company goals
• Handling inbound calls to resolve account queries with professionalism
• Taking secure payments over the phone
• Keeping customer accounts accurate and up to date

Collections Executive Skills and Experience

• Experience in a customer service or credit control phone-based role
• Has a track record of providing first-class service
• Confident using Microsoft Office and updating systems
• Comfortable speaking with customers over the phone in a clear, professional way
• A strong communicator who builds rapport with ease