Collections Analyst

eTeam; Bathgate; On-site; GBP 28,000 - 36,000; Full time

Job summary

eTeam is seeking a Collections Analyst/Credit Controller to manage a portfolio of customer accounts, drive timely cash collections and ensure invoices are uploaded to portals. You will investigate disputes, build internal relationships to accelerate query resolution, and uphold ethical standards in all interactions.

The role requires excellent communication, organisational and analytical skills in a fast-paced environment.

Qualifications

• Accounts Receivable experience (desirable) — from the HTML.
• Background in B2B collections — from the HTML.

Responsibilities

• Managing a portfolio of customer accounts.
• Leading collection activities to secure timely payments.
• Investigating, resolving, and following up on customer disputes.
• Building strong relationships with internal stakeholders to accelerate query resolution.
• Analysing and reconciling customer accounts.
• Participating in calls with internal teams to address issues and agree solutions.
• Uploading web billing invoices to customer portals.
• Supporting ad hoc projects as assigned by the Manager.
• Ensuring interactions are carried out with highest ethical and professional standards.

Skills

Excellent communication

Organisational skills

Analytical skills

Multitasking

Deadlines

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

About the Company:

is committed to delivering high-quality services and solutions in the pharmaceutical and biotechnology sectors, fostering a culture of integrity and excellence.

About the Role:

As a Collections Analyst/Credit Controller, you will manage a dedicated portfolio of customer accounts and take ownership of driving timely cash collections. You'll ensure customers adhere to agreed payment terms, upload web billing invoices promptly, and resolve queries efficiently to maintain strong financial performance.

Responsibilities:

• Managing a portfolio of customer accounts
• Leading collection activities to secure timely payments
• Investigating, resolving, and following up on customer disputes
• Building strong relationships with internal stakeholders to accelerate query resolution
• Analysing and reconciling customer accounts
• Participating in calls with internal teams to address issues and agree solutions
• Uploading web billing invoices to customer portals
• Supporting ad hoc projects as assigned by the Manager
• Ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company's values.
• Carry out other reasonable tasks as required by the Line Manager.

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications:

• Accounts Receivable experience (desirable)
• Background in B2B collections

Required Skills:

• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• The ability to handle challenging conversations with tact and diplomacy
• Strong organisational and analytical capabilities
• The ability to multitask and meet deadlines in a fast paced environment

Preferred Skills:

• Experience in a similar role within the industry