Collections Executive

CBC Recruitment Solutions; Manchester; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Fantastic bonus

Comprehensive benefits package

Job summary

A leading bank in Manchester is seeking a Collections Executive to support customers facing financial difficulties. You will play a key role in understanding their situations and providing guidance to help them return to good standing. The ideal candidate is detail-oriented and customer-focused, adept at making sound decisions for the best outcomes. The role offers a competitive salary up to £50,000 plus bonuses and benefits.

Qualifications

• Customer-focused with a methodical approach to problem-solving.
• Detail-driven and diligent in providing support to customers.
• Experience in customer interaction related to financial difficulties.

Responsibilities

• Support customers in financial difficulties regarding their loans.
• Understand customer circumstances and provide tailored help.
• Lead contact with customers experiencing financial issues.

Skills

Customer focus

Attention to detail

Diligent approach

Job description

Overview

Collections Executive — Manchester / hybrid

To £50,000 plus fantastic bonus and benefits

Our client is an award winning bank providing commercial finance solutions. Due to growth they are looking to recruit a Collections Specialist.

Responsibilities

The successful candidate will join the Credit and Portfolio team with responsibility for supporting customers should they fall into difficulties during their loan. You will spend time with customers to understand their circumstances and situation and provide them with the help they need to get back on track. You will also support them through disposal of the asset should that ultimately prove to be the best outcome. You will be customer focused, detail-driven, diligent, meticulous, and considered in your approach, making the right decisions to drive the best possible outcomes for the Bank and our customers.

You will be the lead on all contact with customers experiencing financial difficulties.

How to apply

In the first instance please send your CV in confidence to [e-mail]