Credit Control Executive

Corporate Recruitment Solutions; Windsor; On-site; GBP 27,000 - 38,000; Full time

Job summary

Corporate Recruitment Solutions are recruiting a proactive Collections Executive for a fast-growing lender in Windsor. You will manage a portfolio of SME loans, ensuring payments are up to date and devising flexible plans to bring customers back on track.

You will build trust with clients via phone and email, escalate complex cases to recoveries when needed, and use Excel to analyse data and update internal systems. This role offers a dynamic, high-energy environment with learning opportunities.

Qualifications

• Minimum 1 year in a B2B environment with customer service, collections, recoveries or credit control.
• Experience building relationships with customers via the phone and other channels.
• Willing to liaise with customers in difficult scenarios to reach workable solutions.
• Analytical mindset with ability to use Excel and input data into internal systems after training.

Responsibilities

• Oversee all open loans within your allocations collections portfolio to ensure payments are up to date and any missed payments are flagged early.
• Daily checks for payments within your portfolio, flagging missed payments on internal systems.
• Work with customers to understand why a payment was missed and create a new plan (e.g., delays, larger payments, weekly vs monthly).
• Build trust and honesty in conversations; choose the right channel (phone, email, text) accordingly.
• Answer customer queries in the credit control inbox.
• Escalate concerning cases to recoveries for formal collections processes.
• Be flexible to assist with other open loan accounts as needed within the team.

Skills

Customer service

Collections

Credit control

Communication

Relationship building

Tools

Excel

Job description

My client is a profitable scaling lender based in heart of Windsor. After 7 years of trading they have a fantastic brand reputation for quick, streamlined and flexible lending for SME businesses across the UK looking to scale.

After a large investment round & the lending book scaling 2X in 2025, they are now focusing on growth the lending book it an exciting high energy environment to work in – Offering great learning & development opportunities and a fun but productive working environment

As the lending book grows, we need to ensure all our customers stick to the repayment plans and therefore we are looking for a proactive collections executive to join close knit team of 2. You will work on a portfolio of customers who may be falling behind in repayments, to build a plan which allows them to get back on track.

Responsibilities

• Oversee all open loans within your allocated collections portfolio to ensure all payments are up to date and ensure any missed payments are flagged early
• Daily checks for payments within your portfolio ensuring bank transfers are flagged against all accounts on our internal systems and any missed payments are identified
• Work closely with customers to find out why a payment has been missed & find a new plan for the customer e.g. week delay / longer time period with larger payments / weekly payments rather than monthly
• Build relationship with customer so you have trust & honesty in your conversations – use your instinct on if phone, email, text etc is suitable
• Responsible for answering any customer queries which come into the credit control inbox
• Escalate any ‘concerning’ cases to recoveries so they enter a formal collections process
• Have a flexible attitude to assisting with other open loan accounts, should cover within your team be required

Prior experience

• Minimum 1yr experience in a B2B environment with customer service, collections, recoveries or credit control
• Experienced in building relationships with customers via the phone – good communicator and rapport builder
• Happy to liaise with customers in difficult scenarios to find a solution which works for all parties
• Analytical mindset – confident using excel and inputting data into internal systems after training