Credit Controller

The Portfolio Group; Greater London; On-site; GBP 25,000 - 28,000; Full time

Job summary

The Portfolio Group is seeking a confident Credit Controller to join a busy finance team in London. This on-site role requires at least 2 years of collections experience, with a focus on maintaining cash collections, reducing overdue debt and delivering excellent customer service across all interactions.

You will handle overdue accounts, process payments, and work with colleagues to ensure efficient and accurate account management, while meeting targets and maintaining high service levels.

Qualifications

• Minimum 2 years' experience within collections or a similar role.
• Confident communicator with strong telephone skills.
• Target-driven and resilient.
• Strong negotiation and problem-solving abilities.
• Able to work effectively in a fast-paced environment.
• Good attention to detail and organisational skills.

Responsibilities

• Contacting customers regarding overdue accounts.
• Handling payment and service queries primarily over the phone.
• Delivering high level of customer service on every interaction.
• Updating internal systems with accurate and timely notes.
• Processing debit and credit card payments.
• Working collaboratively with internal teams to resolve account queries.
• Completing account adjustments where required.
• Preparing detailed account histories for escalation where resolution has not been possible.
• Managing workflow tasks accurately and within agreed timescales.
• Working towards collection, outbound call and Direct Debit targets.

Skills

Confident communicator

Telephone skills

Negotiation

Problem solving

Attention to detail

Punctuality

Job description

Credit Controller

Based in London Blackfriars
5 days a week on site
Paying 25k – 28k DOE

We're looking for a confident and customer‑focused Credit Controller to join a busy and fast‑paced finance team based in London.

This is a fantastic opportunity for someone with previous collections experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment.

The successful candidate will play a key role in maintaining cash collections, reducing overdue debt and delivering excellent customer service throughout every interaction.

The Role

As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately.

Key Responsibilities

• Contacting customers regarding overdue accounts
• Handling payment and service queries primarily over the phone
• Delivering a high level of customer service on every interaction
• Updating internal systems with accurate and timely notes
• Processing debit and credit card payments
• Working collaboratively with internal teams to resolve account queries
• Completing account adjustments where required
• Preparing detailed account histories for escalation where resolution has not been possible
• Managing workflow tasks accurately and within agreed timescales
• Working towards collection, outbound call and Direct Debit targets

About You

• Minimum of 2 years' experience within collections or a similar role
• Confident communicator with strong telephone skills
• Positive, resilient and target driven
• Strong negotiation and problem‑solving abilities
• Able to work effectively in a fast‑paced environment
• Good attention to detail and organisational skills
• Reliable with excellent attendance and punctuality