Collections Executive

CRS; Windsor; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Parking

Job summary

CRS in Windsor is seeking a Collections Executive / Credit Control Executive to manage a portfolio of loans, ensuring payments are up to date and missed payments flagged early. This office-based role is Mon–Fri with parking provided at the site.

You will work with a small team, build relationships with customers over the phone, negotiate repayment plans, and escalate complex cases to recoveries. The position offers development in a fast-growing lending environment.

Qualifications

• Minimum 1yr experience in a B2B environment with customer service, collections, recoveries or credit control.
• Experienced in building relationships with customers via the phone.
• Analytical mindset – confident using Excel and inputting data into internal systems after training.
• Ability to liaise with customers in difficult scenarios to find workable solutions.

Responsibilities

• Oversee all open loans within your allocated collections portfolio to ensure all payments are up to date and ensure any missed payments are flagged early
• Daily checks for payments within your portfolio ensuring bank transfers are flagged against all accounts on our internal systems and any missed payments are identified
• Work closely with customers to find out why a payment has been missed & find a new plan for the customer e.g. week delay / longer time period with larger payments / weekly payments rather than monthly
• Build relationship with customer so you have trust & honesty in your conversations – use your instinct on if phone, email, text etc is suitable
• Responsible for answering any customer queries which come into the credit control inbox
• Escalate any ‘concerning’ cases to recoveries so they enter a formal collections process
• Have a flexible attitude to assisting with other open loan accounts, should cover within your team be required

Skills

Customer service

Collections

Credit control

Excel

Communication

Job description

Collections Executive / Credit Control Executive

Salary - £28K - £30K basic + company benefits and performance related bonus

Location – Windsor, office based Mon – Fri ( Parking paid for by company)

My client is a profitable scaling lender based in heart of Windsor. After 7 years of trading they have a fantastic brand reputation for quick, streamlined and flexible lending for SME businesses across the UK looking to scale.

After a large investment round & the lending book scaling 2X in 2025, they are now focusing on growth the lending book it an exciting high energy environment to work in – Offering great learning & development opportunities and a fun but productive working environment

As the lending book grows, we need to ensure all our customers stick to the repayment plans and therefore we are looking for a proactive collections executive to join close knit team of 2. You will work on a portfolio of customers who may be falling behind in repayments, to build a plan which allows them to get back on track

Responsibilities

• Oversee all open loans within your allocated collections portfolio to ensure all payments are up to date and ensure any missed payments are flagged early
• Daily checks for payments within your portfolio ensuring bank transfers are flagged against all accounts on our internal systems and any missed payments are identified
• Work closely with customers to find out why a payment has been missed & find a new plan for the customer e.g. week delay / longer time period with larger payments / weekly payments rather than monthly
• Build relationship with customer so you have trust & honesty in your conversations – use your instinct on if phone, email, text etc is suitable
• Responsible for answering any customer queries which come into the credit control inbox
• Escalate any ‘concerning’ cases to recoveries so they enter a formal collections process
• Have a flexible attitude to assisting with other open loan accounts, should cover within your team be required
• Minimum 1yr experience in a B2B environment with customer service, collections, recoveries or credit control
• Experienced in building relationships with customers via the phone – good communicator and rapport builder
• Happy to liaise with customers in difficult scenarios to find a solution which works for all parties
• Analytical mindset – confident using excel and inputting data into internal systems after training