Credit Control Executive

CTR Select; Windsor; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

CTR Select is recruiting on behalf of a growing financial services organisation for a Credit Control Executive to join its expanding Collections team in Windsor.

This role suits someone with credit control or accounts receivable experience who enjoys resolving payment issues, building relationships and working in a fast-paced environment. Office-based, Monday to Friday 8.30am to 5pm, with a competitive package including bonus and benefits.

Qualifications

• Experience in Credit Control, Collections, AR or Financial Services.
• Excellent communication and negotiation skills.
• Strong organisational skills and attention to detail.
• Professional telephone manner.
• Proficient with CRM systems.
• Proactive, customer-focused approach and workload prioritisation.

Responsibilities

• Manage a portfolio of customer accounts and collect overdue payments.
• Contact customers by phone and email to resolve balances and arrange payments.
• Monitor daily payments and allocate funds accurately.
• Maintain CRM records, notes and collection activities.
• Build strong customer relationships and deliver excellent service.
• Review accounts and request supporting information when needed.
• Support Credit Control Manager with reporting and portfolio management.
• Work toward individual and team targets while ensuring compliance.
• Identify process improvements to enhance customer outcomes.

Skills

Credit control

Communication

Organisation

Telephone skills

CRM systems

Customer focus

Negotiation

Tools

CRM software

Job description

Credit Control Executive

Location: Windsor, Berkshire

Salary: Competitive + Bonus + Benefits

Job Type: Full-time | Permanent | Office Based | Monday - Friday 8.30am -5pm

CTR Select is recruiting on behalf of a growing financial services organisation for a Credit Control Executive to join its expanding Collections team.

This is a fantastic opportunity for someone with experience in credit control, collections or accounts receivable who enjoys building customer relationships, resolving payment issues and working in a fast-paced environment.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring overdue payments are collected promptly.
• Contact customers by phone and email to resolve outstanding balances and agree payment arrangements.
• Monitor daily payments and accurately allocate funds.
• Maintain up-to-date CRM records, account notes and collection activity.
• Build strong customer relationships while delivering excellent service.
• Review customer accounts and request supporting financial information where appropriate.
• Work closely with colleagues to identify customers eligible for additional funding opportunities.
• Support the Credit Control Manager with reporting and portfolio management.
• Work towards individual and team performance targets while ensuring regulatory compliance.
• Identify opportunities to improve processes and customer outcomes.

Skills and Experience

You’ll ideally have:

• Previous experience in Credit Control, Collections, Accounts Receivable or Financial Services.
• Excellent communication and negotiation skills.
• Strong organisational skills and attention to detail.
• A confident and professional telephone manner.
• Good IT skills and experience using CRM systems.
• A proactive, customer-focused approach with the ability to prioritise workload.

If this Credit Control Executive role is of interest to you, please click apply or contact Marie Spratley in our Egham office.