Credit Controller

Randstad Delivery (GBS); Birmingham; On-site; GBP 38,000 - 50,000; Full time

Job summary

Randstad Delivery (GBS) in Birmingham is seeking a Credit Control / Collections professional for a 4-month contract. You will manage a portfolio of customers with invalid claims and overdue invoices, and work with internal and external stakeholders to secure payments.

The role emphasizes root cause analysis to improve customer behaviour, analysis of debt and disputes in the DMS, and collaboration with Credit Risk to reduce future claims.

Qualifications

• Experience in credit control preferred.
• Experience in Order to Cash environment.
• Strong numerical, analytical and logical reasoning skills.
• Experience in fast-moving consumer goods sector.

Responsibilities

• Review outstanding debt and guide resolution of complex queries.
• Handle customer escalations via calls, emails and in-person meetings to recover monies.
• Coordinate ad-hoc meetings with stakeholders to ensure actions are completed.
• Analyze root causes in the Dispute Management System to identify trends.
• Work with internal teams to reduce future claims based on findings.
• Identify customer risks and escalate to Credit Risk Analyst.
• Maintain positive relationships with customers and internal partners.

Skills

Credit control experience

SAP

MS Excel

Analytical thinking

Tools

Dispute Management System

Job description

Role: Credit Control / Collections

Contract Length: 4 Months

Pay rate: £38,095.20 to £49,570.56

Location: Birmingham (Onsite)

Randstad has partnered with a globally recognised leader in the fast-moving consumer goods industry, driven by a mission to lead the future of snacking. They are passionate about delivering beloved consumer packaged goods worldwide and are dedicated to empowering their teams to make it possible in a highly collaborative environment.

The role

In this role, you'll be at the forefront of managing a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained. You will engage in high levels of collaboration amongst various internal and external stakeholders. There is also an expectation of root cause analysis to understand and improve customer behaviours.

Key Responsibilities

• Review outstanding debt, offering guidance and support to resolve complex queries.
• Support with customer escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed.
• Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed.
• Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle.
• Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends.
• Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings.
• Identify potential customer risks / behaviours and escalates to Credit Risk Analyst.
• Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders.

What you'll bring

• A desire to drive your future and accelerate your career.
• Credit control experience preferred.
• Expert in financial / ledger analysis.
• High-level SAP competence.
• Experience in a fast-moving consumer goods or consumer packaged goods company.
• Proficient organisational, prioritisation and time management skills.
• Strong numerical, analytical and logical reasoning skills.
• Experience of working within a customer facing role.
• Experience in an Order to Cash environment.
• Advanced knowledge of MS Office Applications, particularly Excel.
• Able to identify and remove barriers to enable team success.
• Effective Business Partnering.
• Conflict and Relationship Management.