Collections Analyst: Drive Cash Flow & Customer Partnerships

eTeam; Bathgate; On-site; GBP 28,000 - 36,000; Full time

Job summary

eTeam is seeking a Collections Analyst/Credit Controller to manage a portfolio of customer accounts, drive timely cash collections and ensure invoices are uploaded to portals. You will investigate disputes, build internal relationships to accelerate query resolution, and uphold ethical standards in all interactions.

The role requires excellent communication, organisational and analytical skills in a fast-paced environment.

Qualifications

• Accounts Receivable experience (desirable) — from the HTML.
• Background in B2B collections — from the HTML.

Responsibilities

• Managing a portfolio of customer accounts.
• Leading collection activities to secure timely payments.
• Investigating, resolving, and following up on customer disputes.
• Building strong relationships with internal stakeholders to accelerate query resolution.
• Analysing and reconciling customer accounts.
• Participating in calls with internal teams to address issues and agree solutions.
• Uploading web billing invoices to customer portals.
• Supporting ad hoc projects as assigned by the Manager.
• Ensuring interactions are carried out with highest ethical and professional standards.

Skills

Excellent communication

Organisational skills

Analytical skills

Multitasking

Deadlines

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

eTeam is seeking a Collections Analyst/Credit Controller to manage a portfolio of customer accounts, drive timely cash collections and ensure invoices are uploaded to portals. You will investigate disputes, build internal relationships to accelerate query resolution, and uphold ethical standards in all interactions.

The role requires excellent communication, organisational and analytical skills in a fast-paced environment.